Customer Support Specialist
2 weeks ago
Schedule:
Flexible shifts available from Monday to Saturday.
Overview:
Compensation: $14.50 - $17.00 per hour
Employment Type: Full-Time
Training: In-person training is conducted in a designated location, with remote work options available after training completion.
Flexible Work Hours:
Includes two closing shifts weekly and one Saturday every two weeks.
Remote Work:
This role provides a work-from-home option following a 90-day in-person training period. Candidates must complete the training and reside in specific states to qualify for remote work.
This position demands exceptional interpersonal and communication skills, a high degree of professionalism, and a comprehensive understanding of the organization's products and services. Employees are expected to uphold member satisfaction ratings and demonstrate integrity as per established criteria. Meeting and exceeding sales targets through proactive engagement with members is essential. Adaptability is crucial, as employees must stay informed about compliance policies to ensure all transactions adhere to regulatory standards.
Key Responsibilities:
1. Deliver effective and professional member service.
a. Handle member inquiries and concerns with professionalism, ensuring prompt resolution.
b. Provide detailed information regarding accounts, payments, interest rates, loan options, and other financial services.
c. Process courtesy rebates as requested within established limits.
2. Foster and maintain strong business relationships with members.
a. Address member calls, questions, and complaints with courtesy and efficiency.
b. Keep members informed about available services and policies.
c. Uphold the organization's reputation for quality service.
3. Collaborate effectively with team members and management.
a. Assist colleagues as needed.
b. Communicate significant issues and activities to management.
c. Accurately complete required records and statistics.
d. Participate in meetings as necessary.
4. Perform additional duties as assigned.
a. Actively promote and cross-sell products and services.
b. Maintain a clean and organized workspace.
c. Support team members as required.
Qualifications:
Education: High school diploma or equivalent.
Knowledge: Comprehensive understanding of member services and products.
Experience: 1-3 years in a full-service financial institution is preferred.
Skills:
Excellent communication and public relations skills, professional demeanor, strong problem-solving abilities, and proficiency in operating business equipment.
Strong mathematical and bookkeeping skills are essential.
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