Customer Service Representative for Graduate Student Support

1 week ago


Falls Church, Virginia, United States Commonwealth of Virginia Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at the Commonwealth of Virginia. As a key member of our Graduate School, you will play a vital role in providing exceptional support to graduate students.

Job Summary

This is a regular, full-time appointment that requires a Bachelor's degree or equivalent level of training and experience. The successful candidate will have direct customer service experience, knowledge of current desktop computing platforms, and excellent communication skills.

Main Responsibilities

  1. Provide comprehensive student services and support for graduate students, visitors, and the university community.
  2. Assist and advise students on various matters, including financial aid, student accounts, academic records, and registration.
  3. Curate and distribute weekly newsletters to graduate students and manage the HOS email account.
  4. Participate in customer service and cross-departmental trainings, build collaborative relationships with university offices, and ensure compliance with regulations and policies.
  5. Manage the physical space, including opening and closing the office, managing supplies, and responding to emerging needs.

Salary Information

The estimated salary for this position is $50,000-$65,000 per year, depending on qualifications and experience.

About Us

At the Commonwealth of Virginia, we value diversity and inclusion. We are an equal opportunity employer and do not discriminate against employees or applicants based on age, color, disability, sex, gender identity, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status.



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