New Store Customer Service Leadership Role

2 days ago


Falls Church, Virginia, United States Whole Foods Full time
Job Description:
We are seeking an experienced and skilled Retail Team Supervisor to join our team at Whole Foods Market in Falls Church, VA. As a key member of our store management team, you will be responsible for ensuring the smooth operation of the store support team, supervising and delegating tasks to team members, and providing exceptional customer service.

Key Responsibilities:
• Supervise and delegate tasks to team members
• Work with team trainer to train team members in a high-performance team environment
• Assist in training new team members using learning checklists and training materials
• Maintain awareness of customer flows and needs, directing team members as necessary to satisfy and delight customers
• Resolve difficult customer situations and provide timely, thorough, and thoughtful performance evaluations

Requirements:
• 12+ months retail experience
• Extensive knowledge of store support team procedures and policies
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
• Ability to work a flexible schedule including nights, weekends, and holidays as needed

Benefits:
As a Retail Team Supervisor at Whole Foods Market, you will enjoy a competitive salary range of $65,000 - $85,000 per year, depending on experience. You will also receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and opportunities for professional growth and development.

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