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Assistant Manager

2 months ago

Edmond, Oklahoma, United States Madewell (Fairtrade Line) Full time

About Madewell (Fairtrade Line)

Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With a focus on sustainable and high-quality products, Madewell offers a wide range of clothing and accessories for men and women.

Job Summary

We are seeking an experienced and motivated Assistant Manager to join our team. As a key member of our leadership team, you will be responsible for supporting a profitable business by creating genuine connections with customers, fostering customer loyalty, and driving sales.

Key Responsibilities

  • Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
  • Observe sales team performance and assist in making connections or sales as needed.
  • Lead product knowledge sessions to enhance sales team understanding and fuel a style obsession.
  • Help sales team members make the most of each customer interaction by sharing specific actions to improve outcomes.
  • Ensure the sales team is always on track to meet sales goals and exceed customer expectations.
  • Own the sales floor and ensure that the right people are in the right place at the right time.
  • Be ready to step in for another manager as needed.
  • Plan and execute local events that tie to the community and fuel incremental traffic and sales.
  • Act in a manner that aligns with our values.

About You

  • You will be great in the role if you love our brand, customers, and teams.
  • You have a great fashion aesthetic and are plugged in to what's happening in the industry and community.
  • You have a track record of setting and achieving goals.
  • You are energized by change and can shift gears quickly to rally the team behind new strategies and projects.
  • You make smart decisions by actively listening, understanding data, and looking beyond the obvious.
  • You have a high school diploma or equivalent combination of education and experience.
  • You have 2 or more years of experience with similar scope, specialty retail preferred.
  • You communicate effectively and confidently.
  • You process information and operate store systems accurately.
  • You are available when we are busy, including nights, weekends, and holidays.
  • You are adept with technology and apps and familiar with industry-related blogs and feeds.
  • You must be able to bend, reach, stretch for product, as well as lift, carry, and move at least 40 pounds.
  • You must regularly move around all store areas and be accessible to customers.

Perks

  • Competitive base pay and bonus programs.
  • Flexible days and hours.
  • Amazing merchandise discounts.
  • 24/7 free confidential help with a variety of personal and work concerns.
  • Personal and professional development.
  • Giving back: volunteer program, disaster relief funds, charitable matching donations.
  • Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit.
  • Time Away: paid time off, holidays, parental leave, disability leave, bereavement.
  • 401(k) plan with company matching contributions.

Equal Opportunity Employer

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, or any other basis protected under applicable law.