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Housekeeping Supervisor
3 months ago
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals
- High School diploma or equivalent required.
- Minimum of 1 year of housekeeping experience in a hotel or related field required.
- Previous supervisory responsibility preferred.
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
- Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
- Monitor and supervise the daily operations of department and associates.
- Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
- Conduct departmental training, departmental meetings developing associate morale and skills.
- Prepare knowledge-based documents for training and development of associates.
- Motivate, coach and counsel all department personnel according to Q Center Policy.
- Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
- Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
- Ensure associates are informed timely and appropriately of any business changes.
- Keep immediate supervisor fully informed of all problems or matters requiring their attention.
- Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
- Maintain a clean, organized work area.
- Ensure overall associate and guest satisfaction and safety is achieved.
- Perform other related duties as assigned.
- Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests and fellow employees.
- Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained; properly document all inspections.
- In the absence of the Housekeeping Director or Housekeeping Manager, assume functions of manager/director; including inspection all V.I.P. rooms and report their availability to the Front Desk, according to center standards.
- Assist in performing room attendant duties in case of emergency or staff shortage.
- Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
- Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time; report any discrepancies to Front Desk after closing the house.
- Maintain key control.
- Issue supplies and equipment to staff.
- Make recommendations to improve service and ensure more efficient operation.
- Handle items for "Lost and Found" according to the standards.
- Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
- Oversee the daily assignment of duties, ensuring Room Attendants and Housepersons carry a work assignment.
- Maintain radio contact with the Department Staff and other Departments throughout the shift, responding to all inquiries in a timely manner using proper etiquette.
- Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Service Managers, according to standards.
- Initiate work orders for repairs and maintenance by calling the Call Center; follow through on each work order until completed.
- Assist with training of Housekeeping staff.
- Ensure completion of cleaning projects on a biannual basis.
- Ensure overall guest satisfaction.