Utility Industry Customer Service Specialist
5 days ago
This full-time position offers an exciting opportunity to join Voltguard Utilities Limited's customer support team as a highly motivated and detail-oriented Customer Service Representative.
As the primary point of contact for valued customers, you will be responsible for providing exceptional service and support, addressing inquiries, assisting with transaction processing, resolving customer-related issues, and ensuring a seamless experience.
Salary Range: $16.65 - $29.37 per hour (dependent on experience)
About the CompanyVoltguard Utilities Limited is a leading provider of engineering and utility services, specializing in renewable energy, electrical power solutions, and comprehensive service support for both residential and commercial sectors.
We strive to deliver excellence through innovation, quality service, and a commitment to meeting our clients' needs.
Responsibilities and Requirements:- Provide exceptional customer service and support, handling inbound and outbound customer calls, responding to inquiries, and offering accurate information about our products, services, and solutions.
- Process transactions efficiently, assist customers with order entry, and ensure data accuracy across all systems.
- Resolve customer service issues proactively, address complaints, and escalate more complex concerns to the appropriate departments when necessary.
- Support customers with billing inquiries, process payments, and provide billing adjustments or corrections as required.
- Bullet points should contain 4 items
- A competitive salary package, health benefits, and additional perks.
- Career growth opportunities through training and development programs.
- A supportive work environment where your contributions are valued.
- Flexible working hours and remote work options.
- Employee recognition and rewards for outstanding performance.
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