Customer Service Representative

8 hours ago


Houston, Texas, United States Randstad US Full time
Job Summary:
The Customer Service Representative will provide high-quality customer support to utility customers in both English and Spanish, handling inquiries related to billing, service requests, account management, and general utility services.

This role involves troubleshooting customer issues, resolving complaints, and ensuring customer satisfaction by providing accurate and timely information.

The ideal candidate must have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.

Responsibilities:
- Answer inbound customer calls and respond to inquiries in both English and Spanish, including questions about utility bills, service interruptions, account setups, disconnections, and more.
- Assist customers in understanding their bills, resolving billing discrepancies, and facilitating payments.
- Process requests for new service, transfers, or terminations of utility services.
- Diagnose and troubleshoot customer issues, providing accurate solutions and guidance for technical problems (e.g., power outages, water issues).

Requirements:
- 2 years of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Proficiency in Spanish language (3 years of experience is required)

Salary and Benefits:
The estimated salary for this position is $35,978 per year, based on an hourly rate of $17.99. Randstad offers a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.

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