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Maintenance Coordinator

1 month ago

Fayetteville, North Carolina, United States Penske Truck Leasing Full time
Job Summary

The Maintenance Coordinator will play a crucial role in ensuring the efficient operation of our maintenance branch. This position will be responsible for providing exceptional customer service, managing inventory, and analyzing processes to drive profitability.

Key Responsibilities
  • Manage Service Net Planner to ensure timely completion of PMs campaigns, repairs, and other maintenance tasks.
  • Collaborate with Centralized PM Scheduling Operations and Outside RO Management teams to foster a culture of collaboration and customer satisfaction.
  • Provide quality phone service and respond to customer inquiries regarding billing and scheduling.
Inventory Management
  • Oversee inventory productivity at the branch to ensure timely service support and minimize risk of inventory loss.
  • Order parts according to sourcing procedure, ensuring suppliers deliver defect-free and on-time products.
  • Receive and store parts in an organized manner, ensuring updates to PartsNet occur timely and frequently.
Process Analytics
  • Analyze processes in areas such as inventory, maintenance profitability, warranty campaigns, and cycle counts to identify areas for improvement.
  • Use systems such as ServiceNet or AS400 to understand operational dynamics and recommend solutions to issues posing a risk to profitability.
Other Responsibilities
  • Complete projects and tasks assigned by the Branch Financial Manager and District Financial Manager.
Qualifications
  • High school diploma or equivalent required, degree preferred.
  • Excellent interpersonal and relationship-building skills, with the ability to collaborate with branch team members.
  • Competent written and verbal communication skills.
  • 2+ years of experience in customer service and operations, with a preference for experience in service and parts departments.
  • Agile and quick learner, with a willingness to collaborate on projects and continuous education.
  • Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, and complete Penske employment application.