Tax Resolution Representative

2 days ago

CT United States U.S. Department of the Treasury Full time
About the Job

This position is with the U.S. Department of the Treasury, Wage and Investment Division. As a Tax Resolution Representative, you will provide specialized clerical assistance to Tax Resolution Representatives, Tax Specialists, and other support personnel by assessing taxpayer needs and directing them to the appropriate individual or area. You will also control walk-in area traffic flow and demands.

Key Responsibilities
  • Provides specialized clerical assistance to Tax Resolution Representatives, Tax Specialists, and other support personnel.
  • Assesses taxpayer needs and directs them to the appropriate individual or area.
  • Controls walk-in area traffic flow and demands.
  • Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area.
  • Controls reporting systems that track taxpayer utilization of IRS products and services.
  • Examines returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitors and tracks information for sampling requirements prior to transmission to Submission Processing Centers.
  • Makes initial determinations on filing extensions, assigns Employer Identification Numbers, processes Power of Attorney requests, resolves and assists taxpayers with entry discrepancies at kiosk terminals and inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations.
Requirements
  • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
  • Undergo a review of prior performance/conduct and an income tax verification.
  • Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
  • Complete a suitability determination at the time requested by the agency.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Federal government.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Obtain and use a Government-issued charge card for business-related travel.
Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement:

  • SPECIALIZED EXPERIENCE: GS-05 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience.
  • Examples of qualifying experience may include:
    • Conducting basic research and applying information as necessary
    • Interacting and communicating (orally and in writing) with customers
    • Performing office duties.

OR

EDUCATION: You may substitute education for specialized experience as follows:

  • Bachelor's degree or four years of education above high school in any field of study from an accredited college or university.

OR

COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

For more information on qualifications please refer to.

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