Customer Service Representative

1 month ago


Manteca, California, United States Jiffy Lube Full time
About the Role

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Jiffy Lube. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and providing world-class service to our guests.

Key Responsibilities
  • Provide personalized service to guests, understanding their automotive needs and offering tailored solutions.
  • Accurately capture guests' product needs and provide updates throughout the service process.
  • Offer impartial advice to ensure guests are aware of manufacturer recommendations.
  • Perform Jiffy Lube's Signature Service oil change, replacing fluids, filters, wiper blades, and other preventative maintenance services.
Requirements
  • Previous experience in a dealership, automotive shop, tire center, or quick lube environment is essential.
  • Valid driver's license required.
  • Must successfully pass a background check.
  • Must possess the ability to effectively communicate in English, both verbally and in writing.
What We Offer
  • A fast-paced and team-oriented environment.
  • World-class training through JLU to meet all challenges.
  • A customer-driven culture that values strong relationships.
  • A commitment to inclusivity and equal access to opportunity.

Jiffy Lube is a leading provider of automotive preventive maintenance, with a national footprint of over 2,000 franchisee-owned service centers. Our technicians are highly trained in preventive maintenance and customer service, and we strive to help our guests Leave Worry Behind every day.



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