Customer Service Representative

4 weeks ago


Manteca, California, United States Delicato Family Wines Full time
Job Title: Customer Service Representative

Delicato Family Wines is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Supply Chain department, you will be responsible for ensuring efficient and timely end-to-end customer order management.

Key Responsibilities:
  • Maintain a positive and professional attitude towards customers and peers
  • Efficiently manage customer orders from end-to-end, ensuring a smooth flow of product shipments
  • Manage sample ordering and packing process, guaranteeing accurate and timely deliveries
  • Understand and leverage SAP and Esker transactions to ensure accuracy and efficiency of Order Management process
  • Maintain timely and effective communication with internal and external customers regarding order and product status information
  • Preserve sustainable relationships and trust across Delicato, fostering collaborative relationships and interactive communication with Distributors
  • Investigate and resolve customer inquiries and issues in a productive and timely manner
  • Provide reporting from Infoview and SAP to support Customer Service leadership with timely and accurate information
  • Back up other team members and maintain essential information pertinent to assigned customer territories
  • Perform testing for system enhancements, changes, and upgrades as directed by Customer Service leadership
  • Actively participate in projects impacting Customer Service, such as acquisitions, new product launches, IS initiatives, special sales programs, and promotions

Requirements:

  • Bachelor's degree in Business, Supply Chain, or related field preferred
  • 5+ years progressive experience in a Customer Service or Supply Chain related field within the consumer goods industry
  • Strong working knowledge of Order Management best practices

Working Conditions:

  • General office environment

Work Standards:

  • Acts in a manner reflective of the Company culture of High Moral Standards, Innovation, and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
  • Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
  • Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
  • Follows all Company policies and procedures

Additional Comments:

Management retains the discretion to add to or change the duties of the position at any time.

Delicato Family Wines offers its employees a generous and comprehensive benefits package, including medical, dental, and vision coverage, life and disability insurance, flexible spending accounts, 401(k) with company match, discretionary profit sharing, paid time off, paid holidays, wine and merchandise discounts, tuition reimbursement, and gym discounts.

Delicato Family Wines is an Equal Opportunity Employer.



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