Financial Service Representative

1 month ago

Fargo, North Dakota, United States First Community Credit Union Full time
About First Community Credit Union

FCCU is a leading credit union in the region, boasting over a billion dollars in assets. We are a dynamic organization comprised of a growing family of employees who thrive both personally and professionally. Our comprehensive compensation package, technical and leadership development opportunities, and chances for industry and community involvement make us an attractive employer.

Our Mission

We are a member-owned credit union, which enables us to invest in our members and the communities we serve. By helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of strengthening community through financial empowerment.

Core Values
  • Community: Our communities define who we are, and we strive to make a positive impact through our work.
  • Integrity: We operate with uncompromised integrity, ensuring transparency and trust in all our interactions.
  • Passion: We display passion in our work and service to our membership, driving excellence in everything we do.
  • Growth: We believe that growing both as a Credit Union and professionally as employees is essential to our long-term success.
Job Responsibilities

Our goal is to provide prompt, accurate, and personalized service and information to members and potential members in opening new accounts, securing retail loans, processing transactions, and cross-selling products and services to meet member financial needs and increase member satisfaction. Perform a variety of sales, service, and support activities for members and potential members. Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust.

  • Enthusiastically support the Credit Union's focus on member sales and service. Establish and build relationships with members, providing advice and financial expertise. Actively seek out cross-sell opportunities and promote products and services based on member needs.
  • Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers, cash advances, check cashing, money orders, placing holds on drafts, scanning checks, and address changes.
  • Maintain accurate cash counts in accordance with the Credit Union's balancing standards. Count, verify, and package cash and coin. Ensure cash and other negotiable instruments are handled properly, including pre-paid cards.
  • Perform activities related to processing the night deposit, mail items, returned mail, stop payments, safe deposit boxes, certificate of deposit requests, redemption of savings bonds, wire transfers, account maintenance, and assist in ATM and CDM replenishment and vault duties.
  • Knowledge of account ownership rights, including but not limited to primary, joint, beneficiary, and rep payee accounts.
  • Exercise awareness in suspicious activity or fraudulent behavior as it relates to cash transactions and overall transaction activity. Complete CTR and MITR log for cash transactions. Report any suspicious activity to Risk Management.
  • Serve members in opening new accounts, updating current accounts, and closing accounts, including but not limited to specialty and business accounts, checking, savings, CDs, IRAs, and HSAs. Prepare required documentation ensuring adherence to legal requirements and Credit Union policies and procedures.
  • You provide engaging, personal service to members and truly care about finding real solutions to their financial needs. You are goal-oriented and always learning and improving. You take pride in being the face of FCCU and projecting a positive image to our current and prospective members alike.
Qualifications
  • Financial institution experience in member service, cash handling, new accounts, or in a similar service position.
  • Previous cash-handling experience preferred.
  • Must be able to obtain Credit Insurance License.
  • Ability to operate a computer, telephone, and other office equipment.
  • Competitive team player, with a positive attitude willing to learn and adapt to change.
  • Ability to communicate, both written and verbal.
  • Detail-oriented and able to work in a fast-paced member service environment.
Benefits

While we know benefits are highly important, we also recognize and support the value of a family and work-life balance.

Work Schedule

Monday-Friday, 8am-5pm

You must complete an FCCU employment application located at [insert link].

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)

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