Hotel Front Desk Representative
4 weeks ago
We are seeking a highly skilled Front Desk Agent to join our team at Sana Hospitality LLC (Country Inn & Suites Midway FL). As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities:
- Register and assign rooms to guests in a timely and efficient manner
- Confirm phone and online reservations, ensuring accuracy and attention to detail
- Respond to guest needs, requests, and complaints in a professional and courteous manner
- Collect payment from departing guests, maintaining a high level of customer satisfaction
- Maintain accurate records of occupied rooms and guests, ensuring seamless communication with designated departments
Requirements:
- Previous experience in customer service, front desk service, or related fields
- Excellent communication and interpersonal skills, with the ability to build rapport with guests
- Strong organizational skills, with the ability to multitask and prioritize tasks effectively
About Us:
Sana Hospitality LLC (Country Inn & Suites Midway FL) is a leading hospitality company dedicated to providing exceptional guest experiences. We are committed to delivering outstanding service, comfort, and convenience to our guests.
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