Freight Customer Care Specialist
3 weeks ago
The ideal candidate will have excellent communication skills, be detail-oriented, and possess a strong ability to work independently. If you're looking for a challenging and rewarding career in transportation, we encourage you to apply.
Key Responsibilities
- Provide exceptional customer service via email and phone
- Build and manage customer relationships
- Process EDI updates and manage load building
- Schedule appointments and reschedules
- Update customer websites and contact customers as needed
- Monitor on-time pickup and delivery, and update customers accordingly
Requirements
- Decisiveness: Ability to weigh options and anticipate outcomes
- Communication: Excellent verbal and written communication skills
- Time Management: Strong ability to prioritize tasks and manage time effectively
- Self-motivation: Positive attitude and ability to work independently
- Teamwork: Willingness to collaborate with team members to achieve goals
- Conflict Resolution: Strong interpersonal skills and ability to remain calm under pressure
- Computer Expertise: Proficiency in Microsoft software, including Outlook, Excel, Word, and PowerPoint
What We Offer
- $55,000 - $70,000 per year, depending on experience
- Standard Monday-Friday schedule, with flexibility for occasional overtime
- Opportunity to work from home (hybrid schedule)
- Competitive benefits package, including health, dental, and vision insurance
- Employer contributions to Health Savings Account
- Short-term disability and long-term disability coverage
- 100% company-paid life insurance
- 401(k) retirement savings plan with company match
- Paid time off and company-paid holidays
- Drive Your Wellbeing program
- Financial Counseling program
- Employee Assistance Program
- Ongoing training and development opportunities
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