Freight Customer Care Specialist

3 weeks ago


De Pere, Wisconsin, United States Paper Transport LLC Full time
About the RoleWe're seeking a skilled Customer Support Specialist to join our team at Paper Transport LLC. As a key member of our customer service team, you'll be responsible for ensuring our customers' freight movements are smooth and efficient.

The ideal candidate will have excellent communication skills, be detail-oriented, and possess a strong ability to work independently. If you're looking for a challenging and rewarding career in transportation, we encourage you to apply.

Key Responsibilities
  • Provide exceptional customer service via email and phone
  • Build and manage customer relationships
  • Process EDI updates and manage load building
  • Schedule appointments and reschedules
  • Update customer websites and contact customers as needed
  • Monitor on-time pickup and delivery, and update customers accordingly

Requirements
  • Decisiveness: Ability to weigh options and anticipate outcomes
  • Communication: Excellent verbal and written communication skills
  • Time Management: Strong ability to prioritize tasks and manage time effectively
  • Self-motivation: Positive attitude and ability to work independently
  • Teamwork: Willingness to collaborate with team members to achieve goals
  • Conflict Resolution: Strong interpersonal skills and ability to remain calm under pressure
  • Computer Expertise: Proficiency in Microsoft software, including Outlook, Excel, Word, and PowerPoint

What We Offer
  • $55,000 - $70,000 per year, depending on experience
  • Standard Monday-Friday schedule, with flexibility for occasional overtime
  • Opportunity to work from home (hybrid schedule)
  • Competitive benefits package, including health, dental, and vision insurance
  • Employer contributions to Health Savings Account
  • Short-term disability and long-term disability coverage
  • 100% company-paid life insurance
  • 401(k) retirement savings plan with company match
  • Paid time off and company-paid holidays
  • Drive Your Wellbeing program
  • Financial Counseling program
  • Employee Assistance Program
  • Ongoing training and development opportunities


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