Customer Service Team Lead

3 weeks ago


Orange, California, United States Prospect Medical Holdings Full time
About the Role

We are seeking a highly skilled Customer Service Team Lead to join our team at Prospect Medical Holdings. In this role, you will be responsible for overseeing the day-to-day operations of our customer service department.

Job Responsibilities
  • Manage and oversee the daily activities of our customer service team, ensuring that all tasks are completed efficiently and effectively.
  • Develop and implement strategies to improve customer satisfaction and retention rates.
  • Collaborate with other departments to ensure seamless communication and resolve any issues that may arise.
  • Analyze data and reports to identify areas for improvement and develop plans to address them.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 3-5 years of experience in a similar role, preferably in a healthcare setting.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Ability to analyze data and make informed decisions.
Estimated Salary:

$60,000 - $80,000 per year, depending on location and experience.



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