Associate Vice President, Product Management, Omni-Platform

1 month ago


Concord, New Hampshire, United States Humana Full time
Job Description

Job Title: Associate Vice President, Product Management, Omni-Platform

Job Summary: We are seeking an experienced Associate Vice President, Product Management, Omni-Platform to lead our product management team in developing and delivering innovative omnichannel experiences for our customers.

Key Responsibilities:
  • Omnichannel Strategy Development: Define and implement the omnichannel experience strategy, integrating customer touchpoints across digital, mobile, call center, marketing, and offline platforms for a unified customer journey.
  • Adobe Experience Platform Expertise: Utilize the Adobe Experience Platform (AXP) to drive advanced data management, customer profiles, and real-time personalization, ensuring seamless execution of omnichannel end-to-end experiences.
  • Customer Journey Optimization: Enable efforts to map customer journeys and use data to identify opportunities for enhancing the customer experience through personalization, segmentation, and behavioral insights.
Requirements:
  • Education: Bachelor's degree in Marketing, Strategy, Digital technologies, or a related field (MBA desired).
  • Experience: 12+ years of experience in digital customer experience, digital marketing or a related field, with 7+ years in a leadership role.
  • Skills: Proven expertise in Adobe Experience Cloud solutions, particularly Adobe Experience Platform (AEP), Adobe Experience Manager, and Adobe Analytics.

About Us: Humana Inc. is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.



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