Automotive Sales Representative

6 days ago


Columbia, Missouri, United States Plaza Tire Service Full time

Job Overview:

Plaza Tire Service, a leading tire and service provider in Missouri, Illinois, Kentucky, and NW Arkansas, is seeking an experienced Service Advisor. As the face of our business, you will be responsible for promoting all products and services offered by Plaza Tire by following company standards and expectations.

Compensation Package:

We offer a competitive compensation package that includes a salary range of $55,000-$65,000 per year, along with commission earnings. This comprehensive package also includes tuition reimbursement up to $3,000 annually, paid vacation and sick time, 6 paid holidays, medical, dental, and vision insurance, life insurance, 401(k) retirement savings plan with company match, and discounted services on personal and immediate family vehicles.

About the Job:

This role requires someone with excellent customer service skills, prior experience as a service advisor or in sales, and the ability to work in a process-driven environment. You should possess a high school diploma or equivalent, have a valid driver's license, and be able to work a minimum of five days per week, including Saturdays.

Key Responsibilities:

  • Promptly greet customers in a professional and courteous manner both in person and over the phone using standardized customer service techniques.
  • Listen to and thoroughly document customers' concerns, inspect their vehicle, and refer to the service history to accurately identify and verify their service needs.
  • Recommend services based on your knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer for informed decision-making.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customers with accurate quotes that include cost and time of completion for approved services, as well as updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including reviewing the completed multi-point inspection and explaining applicable warranties.
  • Conduct post-repair and declined services follow-up calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.


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