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Housekeeping Operations Manager

2 months ago

Arlington Virginia, United States Hampton Inn Arlington Crystal City Full time
Job Summary:

The Housekeeping Operations Manager is responsible for overseeing and coordinating housekeeping functions in assigned sections. This role involves inspecting guest rooms to ensure they meet high standards, assisting room attendants as needed, and providing necessary training. In the absence of the Housekeeping Manager, this role assumes all managerial responsibilities.

Responsibilities:
  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with company standards.
  • Adhere to high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Comply with company standards and regulations to ensure safe and efficient hotel operations.
  • Inspect staff's work performance within assigned sections daily to ensure standards and productivity levels are met.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office.
  • Oversee the organized closing of floors at the end of the day, ensuring room attendants' carts are clean and restocked with linen only.
  • Ensure records of daily assignments are completed, signed off on, and turned in to the Housekeeping Office on time.
  • Maintain key control systems.
  • Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
  • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness, and improper attire.
  • Handle items for 'Lost and Found' according to company standards.
  • Be familiar with all company policies and House Rules.
  • Ensure associates are always attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
  • Ensure the overall appearance, cleanliness, and orderliness of staff.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
  • Oversee the daily assignment of duties, ensuring each room attendant and house attendant carries a work assignment.
  • Monitor cleanliness and orderliness of room attendants' carts, linen closets, control closets, stairways, and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
  • Oversee proper and constructive training of room attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all VIPs, special guests, and requests.
  • Perform any other duties as requested by Management.