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Machinery Service Technician 2

2 months ago

San Diego California, United States Hawthorne Machinery Co. Full time
Job Title: Machinery Service Technician 2

We are seeking a skilled Machinery Service Technician 2 to join our team at Hawthorne Cat. As a key member of our service team, you will be responsible for providing high-quality repairs on Caterpillar and allied equipment.

Key Responsibilities:
  • Analyze and diagnose equipment malfunctions to identify the root cause of the issue.
  • Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision.
  • Perform Caterpillar updates as directed by Caterpillar, Inc.
  • Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design.
  • Effectively communicate with peers, leads, and other staff members.
  • Organize a job in a logical and economical sequence.
  • Utilize Cat Interact and Servicelink (computer programs) and other online tools as required.
  • Order parts through DBS (Dealer Business System).
  • Enter your labor time daily (DBS).
  • Perform assigned work within the communicated time quoted/flat rated.
  • Conduct customer training in proper use of Caterpillar equipment as needed.
  • Complete assigned jobs to meet flat rate times with minimal to no rework.
  • Write service reports that accurately document diagnosis and repairs performed on a daily basis.
  • Attend toolbox meetings as required.
  • Adhere to all company policies.
  • Follow contamination control and OSHA/MSHA rules and regulations.
  • Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems.
  • Perform other duties as assigned.
Requirements:
  • High school diploma or equivalent.
  • Five to eight (5-8) years of experience in the repair of Caterpillar or other heavy equipment products.
  • Successful completion of Level One Technician program.
  • General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software, and cranes/rigging equipment.
  • Ability to provide accurate information to lead/supervisor for quoting.
  • Ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events.
  • Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position.
  • Ability to work unsupervised efficiently and be part of a team environment.
  • Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position.
  • Perform the position with pride in professionalism while following Hawthorne's code of conduct.
  • Possess basic computer knowledge and ability to use service software required in position.
  • Must have valid California Driver's License with a clean record.
What We Offer:
  • Competitive Compensation.
  • A great work environment and culture.
  • Career growth and advancement opportunities.
  • Training.
  • Medical, Dental, and Vision plans.
  • Medical Video Appointments available.
  • Health Savings Account available.
  • Paid Time Off (PTO) Pay.
  • 401(k) Plan + Company Matching.
  • Health and Dependent Care Flexible Spending Accounts.
  • Life & Accident Insurance.
  • Employee Assistance Programs.
  • Legal Plan.
  • Travel Assistance Plan.
  • Wellness Programs.
  • Referral Bonus Program.
  • Longevity Bonus Program.
  • Recognition Programs and much more.
  • Hawthorne CAT discounts.
  • Boot Reimbursement.
  • Tuition Reimbursement.
  • Company-Supplied Uniforms.
  • Advanced Technical Training.

Estimated Compensation: $43.80 per hour.

Accommodations: Reasonable accommodations for essential functions of the position will be considered. Hawthorne Cat is an Equal Employment Opportunity/M/F/disability/protected veteran status. Hawthorne Cat Participates in E-Verify.