Machine Service Technician 2 Position
2 weeks ago
We are seeking a skilled Machine Service Technician 2 to join our team at Hawthorne Cat. As a key member of our team, you will be responsible for providing high-quality repairs on Caterpillar and allied equipment.
Key Responsibilities- Analyze and diagnose equipment malfunctions
- Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision
- Perform Caterpillar updates as directed by Caterpillar, Inc.
- Effectively communicate with the lead technician
- Organize a job in a logical and economical sequence
- Utilize Service Link and Cat Interact (computer programs) as required by leads
- Order parts through DBS (Dealer Business System)
- Enter labor time in daily (DBS)
- Perform assigned work within the communicated time quoted/flat rated
- Conduct customer training in proper use of Caterpillar equipment
- Complete assigned jobs to meet flat rate times with minimal to no rework
- Write service reports that accurately document diagnosis and repairs performed on a daily basis
- Attend tool box meetings as required
- Adhere to all company policies
- Follow contamination control and OSHA/MSHA rules and regulations
- Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems
- Perform other duties as directed by lead or field service supervisor
- General knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment
- Ability to provide accurate information to lead/supervisor for quoting
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
- Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position
- Ability to work unsupervised efficiently and be part of a team environment
- Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position
- Performs the position with pride in professionalism while following Hawthornes code of conduct
- Five (5) years of experience in the repair of Caterpillar products
- Successful completion of Level One Technician program
- Possess basic computer knowledge and ability to use service software required in position
- Must have valid California Driver's License with a good record
- Competitive Compensation
- Possible tool stipend
- Possible sponsored certifications
- Possible sign-on bonus
- Possible relocation benefits
- A great work environment and culture
- Career growth and advancement opportunities
- Training
- Medical, Dental and Vision plans
- Medical Video Appointments available
- Health Savings Account available
- Paid Time Off (PTO) Pay
- 401(k) Plan + Company Matching
- Health and Dependent Care Flexible Spending Accounts
- Life & Accident Insurance
- Employee Assistance Programs
- Legal Plan
- Travel Assistance Plan
- Wellness Programs
- Referral Bonus Program
- Longevity Bonus Program
- Recognition Programs and much more
- Hawthorne CAT discounts
- Boot Reimbursement
- Tuition Reimbursement
- Company-Supplied Uniforms
- Advanced Technical Training
Estimated Compensation $36 - $44 per hour
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