Client Support Coordinator

2 weeks ago


Pomona, California, United States The American National Red Cross Full time
Client Support Coordinator (Union - LA2)

Location:
Remote

Employment Type:
Full-time

Job Overview:
By becoming a part of the American National Red Cross, you will have the opportunity to impact countless lives each year and witness the remarkable resilience of the human spirit.

Why Join Us?
As one of the leading humanitarian organizations in the nation, the American National Red Cross is committed to assisting individuals in need across the United States and globally in collaboration with other Red Cross networks.

Joining our team means contributing to a significant mission, where you can help save lives on a daily basis. If you are passionate about making a difference, we invite you to explore this exceptional career opportunity.

OUR IDEAL CLIENT SUPPORT COORDINATOR WILL:
Assist clients in ordering blood and plasma products as well as transfusion-related supplies. Ensure compliance with regulations while managing hospital inventory and returning blood products.

Compensation:
$20.00 per hour (Union)

Availability:
Must be flexible to work various schedules, including at least one weekend day.

Training Schedule:
Monday through Friday, during daytime hours.

Key Responsibilities:
1. Process routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies.
2. Adhere to established procedures to ensure accurate order entry and fulfillment.
3. Conduct follow-up communications if product needs are not met as anticipated.
4. Identify the most cost-effective transportation methods for hospital shipments.
5. Utilize data management tools to monitor product and service information effectively.
6. Manage inventory rotation to ensure adequate supply levels for customer needs.
7. Provide exemplary customer service, proactively engaging with hospital clients to enhance satisfaction.
8. Maintain professional communication internally and externally to provide regular updates and promote teamwork.
9. Investigate and resolve any issues related to hospital shipments.
10. Document customer concerns accurately and timely, forwarding them to the appropriate parties for follow-up.
11. Assist hospital staff with alternative inventory solutions when requested products are unavailable.

QUALIFICATIONS:
Education:
High School diploma or equivalent required.

Experience:
At least one year of relevant experience or a combination of education and experience.

Skills/Abilities:
- Exceptional oral and written communication skills.
- Strong interpersonal skills for effective interaction with all levels of customers and staff.
- Excellent organizational abilities, capable of managing multiple priorities.
- Proficient problem-solving and analytical skills.
- Basic computer literacy.

ADDITIONAL ADVANTAGES:
Experience in a fast-paced operational environment, particularly in blood or pharmaceutical inventory management and hospital customer relations will be beneficial.

BENEFITS:
We prioritize your well-being while you support others. Our comprehensive benefits package is designed to help you balance work and personal life. Enjoy opportunities for growth and advancement within the American National Red Cross.
- Medical, Dental, and Vision plans
- Health and Flexible Spending Accounts
- Paid Time Off and Holidays
- 401K with a 5% match
- Paid Family Leave
- Employee Assistance Programs

Insurance:
- Short and Long-Term Disability
- Service Awards and Recognition

Joining our team provides you with the chance to make a meaningful impact every day. The American National Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

  • Pomona, California, United States American Red Cross Full time

    **Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.** **_Join the American Red Cross and be part of a mission that impacts millions of lives every year, showcasing the best of the human spirit. Are you ready to contribute to the world's largest humanitarian organization?_** **Join us where your career can make a difference.**...


  • Pomona, California, United States HealthRIGHT 360 Full time

    Position Overview This role is part of a union environment. HealthRIGHT 360 is dedicated to providing comprehensive mental health and substance use services to a diverse clientele, including children and adults. Our programs encompass Prevention and Early Intervention, Outpatient Clinical Services, Full Service Partnership, and AB109. Services are...


  • Pomona, California, United States HealthRIGHT 360 Full time

    Position Overview This role is part of a union environment. HealthRIGHT 360 offers comprehensive mental health and substance use services to a diverse clientele, including children and adults. Our programs encompass Prevention and Early Intervention, Outpatient Clinical Services, Full Service Partnership, and AB109. Services are delivered in various...


  • Pomona, California, United States HealthRIGHT 360 Full time

    Position Overview This role is part of a union environment. HealthRIGHT 360 is dedicated to providing comprehensive mental health and substance use services for individuals across various age groups. Our programs encompass Prevention and Early Intervention, Outpatient Clinical Services, Full Service Partnership, and AB109. Services are delivered in...


  • Pomona, California, United States HealthRIGHT 360 Full time

    Position Overview This role is part of a unionized workforce. The Prototypes S. Mark Taper Family Living Center is a supportive housing facility consisting of 32 units, collaborating with various programs aimed at assisting individuals facing substance use and mental health challenges. The center provides essential case management services to help...


  • Pomona, California, United States Vulcan Materials Full time

    Sales Service Coordinator at Vulcan Materials CompanyVulcan Materials Company stands as the foremost provider of construction aggregates and associated materials across the United States. Being part of Vulcan means contributing to a team that positively impacts the lives of millions every day.As a **Sales Service Coordinator** at Vulcan, your key...


  • Pomona, California, United States HealthRIGHT 360 Full time

    Job Overview This position is part of a union. The Prototypes S. Mark Taper Family Living Center operates as a 32-unit housing facility that collaborates with Prototypes Residential Substance Abuse Treatment Program and Prototypes Outpatient Program. The Housing Program at S. Mark Taper Family Living Center is dedicated to assisting women and mothers...


  • Pomona, California, United States HealthRIGHT 360 Full time

    Position Overview This role is part of a unionized workforce. Prototypes S. Mark Taper Family Living Center is a specialized facility comprising 32 residential units, integrated with Prototypes Residential Substance Abuse Treatment Program and Prototypes Outpatient Program. The Housing Program at S. Mark Taper Family Living Center caters to women and...


  • Pomona, California, United States American Red Cross Full time

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By becoming a part of the American Red Cross, you will impact countless lives annually and witness the extraordinary resilience of the human spirit. Your Career as a Force for Good Position Overview: Why Work with Us? As one of the leading humanitarian organizations in the nation,...

  • Travel Nurse RN

    3 days ago


    Pomona, California, United States HealthEcareers - Client Full time

    Job SummaryWe are seeking a skilled Intensive Care Unit Nurse to join our team as a travel nurse. As a travel nurse, you will have the opportunity to work in a dynamic and challenging environment, providing high-quality patient care and collaborating with a multidisciplinary team.Key ResponsibilitiesProvide direct patient care to critically ill patients in...


  • Pomona, California, United States American Red Cross Full time

    Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By becoming a part of the American Red Cross, you will impact countless lives annually and witness the extraordinary resilience of the human spirit. Are you prepared to contribute to the world's largest humanitarian organization? Your Career as a Force for Good Position Overview: Why...


  • Pomona, California, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support.Key ResponsibilitiesAssist customers with inquiries and provide solutions to their concerns.Maintain a positive and professional demeanor...


  • Pomona, California, United States PCV Murcor Full time

    Client Manager I (Customer Service/Client Management)Position OverviewWe are pleased to present an opportunity for a Client Manager I role dedicated to delivering outstanding service to our clientele.Key ResponsibilitiesProvide exceptional support to clients, addressing inquiries and resolving issues effectively.Maintain strong client relationships, ensuring...


  • Pomona, California, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Labor and Delivery Registered Nurse to join their team on a travel nursing contract. This is a 13-week assignment with a 36-hour workweek, requiring a 12-hour day shift schedule.Job ResponsibilitiesProvide high-quality patient care in the Labor and Delivery departmentCollaborate with the healthcare team...


  • Pomona, California, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a skilled Labor and Delivery Registered Nurse to join their team on a travel nursing assignment.Job DetailsSpecialty: Labor and DeliveryDiscipline: RNDuration: 13 weeks48 hours per weekShift: 12 hours, nightsEmployment Type: TravelBenefits: Comprehensive health insurance, 401k, weekly pay, referral bonusAs a Labor and...


  • Pomona, California, United States FM Marketing Full time

    Job Description**About FM Marketing**FM Marketing is a dynamic and rapidly expanding marketing firm that is seeking a highly skilled Marketing & Advertising Coordinator to join our team. As a Marketing & Advertising Coordinator, you will play a key role in developing and executing marketing campaigns that drive business growth and success.Key...


  • Pomona, California, United States Mesa Associates, Inc. Full time

    Job OverviewMesa Associates, Inc. is on the lookout for a Project Scheduling Coordinator to join our dynamic team within the Power Delivery Substation sector.Position Summary: This role will be pivotal in supporting the Sr Project Scheduler and collaborating closely with the client project execution team, backed by the Mesa Project Support Office (PSO).Key...

  • Project Coordinator

    3 days ago


    Pomona, California, United States APR Consulting Full time

    Job Summary: We are seeking a highly organized and detail-oriented Project Administrator to support our Project Manager with data entry and routine tasks.About the Role:Update multiple sources with dates on when work is expected or received, clear constraints, and obtain required documents such as permits and clearances.Work with Regions and Districts to...


  • Pomona, California, United States HealthRIGHT 360 Full time

    Job OverviewThis is a union position.HealthRIGHT 360 is a leading provider of healthcare services, operating across 13 different counties in California. Our organization offers a comprehensive range of medical and behavioral health services to vulnerable populations, including primary care, mental health services, detox, substance use disorder treatment, and...


  • Pomona, California, United States American Red Cross Full time

    Position Overview:As a Customer Service Specialist at American Red Cross, your role will involve delivering exceptional support to our clients. You will be responsible for:Client Engagement: Establishing proactive communication with hospital partners to enhance overall satisfaction.Issue Resolution: Investigating and addressing any shipment discrepancies or...