Product Sales Team Lead

4 weeks ago


Champion Heights, Ohio, United States Vail Resorts Full time
Job Summary:

At Vail Resorts, we're committed to delivering exceptional guest experiences. As a Product Sales Team Lead, you'll play a critical role in facilitating the sale of tickets to our resort services, including lift passes, lessons, childcare, and more. Your friendly and approachable demeanor will shine as you help guests create unforgettable adventures.

Key Responsibilities:
  • Maintain up-to-date knowledge on resort products, policies, and operations, coordinating with other departments as necessary.
  • Lead daily operations of product sales, including opening and closing procedures, scheduling, and sale supervision.
  • Assist with hiring, support, and training of product sales team members in daily operations.
  • Monitor and document teammate performance and behavior to provide meaningful feedback and direction.
  • Receive and assess guest questions, comments, and complaints, providing timely resolutions.
  • Monitor and maintain sales facilities, equipment, and inventory.

Requirements:
  • High School Diploma or GED Equivalent.
  • 2+ years' experience in customer service or ticket sales required.
  • Flexibility to work both inside and outside with exposure to the elements.
  • Must be able to communicate fluently in English.
  • Ability to work a flexible schedule, including nights, holidays, and weekends.
  • Ability to stand or sit for extended periods of time.
  • Ability to lift up to 25lbs.

Benefits:
  • Competitive pay rate of $24.00 per hour.
  • Free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
  • 40% retail discounts.
  • 401(k) Retirement Plan.
  • Employee Assistance Program.
  • Excellent training and professional development.
  • Referral Program.

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