Senior Business Systems Analyst

5 days ago


San Francisco, California, United States Pendo Full time
Pendo is seeking a Sr. Business Analyst to join our GTM Operations team.

The ideal candidate will be an analytical thinker and problem solver, with excellent communication skills and technical curiosity. They will thrive in a fast-paced environment, have a strong desire for automation and continuous improvement, and be enthusiastic about partnering with sales leadership to build systems and processes that support a high-growth company.

Key Responsibilities:
  • Partner with Sales, Finance, Legal, Customer Success, Professional Services, and Marketing teams to lead global Salesforce projects.
  • Collaborate with Sales Operations Business Partner Managers to understand business requirements, process, and tool enhancements needed.
  • Capture, analyze, and validate business needs of stakeholders, using data and information from various sources.
  • Document project detailed and thorough User Stories and Acceptance Criteria.
  • Prioritize the backlog and set expectations with stakeholders.
  • Responsible for testing Salesforce applications and integrations.
  • Responsible for the successful implementation of an automated QA testing system such as Copado.
  • Provide real-time support for Salesforce and integrated application issues.
  • Develop comprehensive test plans, strategies, and test cases based on business requirements and user stories.
  • Execute test cases manually and look to automate where necessary.
Requirements:
  • 5+ years of experience in a business analyst or equivalent role working with Salesforce.
  • Deep knowledge of Sales & Support systems, with a desire to develop a deep understanding of Pendo's sales processes.
  • Comfortable in a fast-paced, open office, dynamic environment with the ability to meet multiple deadlines.
  • Excellent written and verbal communication and presentation skills.
  • Experience with Salesforce Sales Cloud and Salesforce Lightning.
Preferred Qualifications:
  • Experience with Copado as a QA tool.
  • Self-starter who seeks challenging assignments.
  • Experience with Jira, Confluence, LeanData, ZoomInfo, Outreach, and other Sales tools.
  • Certified Salesforce Administrator.

Pendo is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and perspectives.

We are an equal opportunity employer and believe that having diverse teams where everyone brings their whole self to Pendo is key to our success.



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