Healthcare Customer Service Specialist
2 weeks ago
Position Overview:
The Patient Services Representative (PSR) acts as the initial contact for patients within a dynamic healthcare setting, employing outstanding customer service abilities to facilitate care and ensure a superior patient journey.
Key Responsibilities:
1. Deliver exceptional service to patients, addressing inquiries and concerns with professionalism.
2. Coordinate patient appointments and manage scheduling effectively.
3. Assist in processing payments and handling billing inquiries.
4. Collaborate with clinical staff to ensure seamless patient care.
5. Maintain accurate patient records and documentation.
Qualifications:
Ideal candidates will possess strong communication skills, a commitment to patient satisfaction, and the ability to thrive in a fast-paced environment.
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