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General Manager
2 months ago
About iFLY World
iFLY World is a dynamic and innovative organization that delivers the dream of flight to everyone. We are passionate about excellence and innovation, and we strive to create an environment that prioritizes safety, enhances guest experience, and achieves annual revenue and profitability goals.
Job Summary
We are seeking a highly skilled and experienced General Manager to join our team. The successful candidate will be responsible for creating and maintaining an environment that prioritizes safety, enhances guest experience, and achieves annual revenue and profitability goals. The General Manager will provide strong, effective leadership and management while creating an atmosphere that encourages team member contribution and innovation to overall company objectives.
Key Responsibilities
- Develop, implement, and execute annual operating plans to exceed budget, profit, and drive year-over-year growth.
- Provide financial and business analysis and forecasts as required based on market, demographic, or corporate trends.
- Make sound financial decisions that improve profit margins while controlling operational expenses.
- Recruit and hire, manage, and develop a tunnel team that is inclusive of ongoing learning and growth through observational feedback, development tools, resources, and recognition.
- Effectively communicate critical organizational information through the facilitation of staff meetings, one-on-one conversations, and appropriate digital communication such as email or IM channels.
- Provide all team members with consistent feedback, guidance, and/or disciplinary action based on safety, guest experience, and performance results.
- Ensure staff is accountable to policies and guidelines while positively promoting iFLY values and mission.
- Foster an environment that creates world-class service and experience for every guest.
Requirements
- 5 years (plus) experience in management leading a team of 15 or more.
- Experience with employee recruitment and onboarding.
- Demonstrated team leadership and development ability.
- Proficiency in Microsoft Word, Excel, and PowerPoint as well as a POS platform.
- Project management, multi-tasking, and time management skills are a must.
- Excellent oral and written communication skills.
- Excellent interpersonal skills and coaching abilities.
- Experience in creating and facilitating effective presentations and proposals.
- Strong customer service and client focus.
- Demonstrated business and financial acumen.
- Experience with creating and managing budgets.
- Ability to critically evaluate business performance and identify opportunities for improvement.
- Previous experience building local marketing plans and programs to optimize local opportunities and build community relationships.
- Effective decision-making and problem-solving skills.
- Ability to adapt to a dynamic work environment.
- Degree in Business, Recreation, Facility Management, Hospitality Management, or a combination of experience and education.
Benefits and Perks
- Competitive compensation.
- Bonus Plan.
- Robust Benefit Options: Medical, Dental, Vision, Life, 401k, and more.
- Frequent company update talks with our leadership team.
- Free Flight time.
Why Join Us
iFLY World is a values-driven company that strives for excellence and innovation. We value honesty, integrity, loyalty, generosity, tolerance, compassion, confidence, humility, and inclusion. We respect, know, trust, and value each other, putting people before process and process before results. We think like champions and are internally driven to learn and improve. We view problems as opportunities, taking responsibility and welcoming change. Together, we will build and run a world-class company that challenges each of us to achieve our full potential while meeting our material needs and sharing the results of the enterprise.
iFLY World's Mission
To deliver the dream of flight to everyone.