Client Service Representative
2 weeks ago
This role is part of our Hybrid Work From Home Initiative, offering a flexible work arrangement after training. The Client Support Representative will handle incoming calls, identify client needs, and respond accordingly. They will monitor problem sheets, maintain computerized client problem tracking, and act as a liaison between clients and the clinical laboratory. The representative will perform internal client account maintenance and use laboratory information systems to input and obtain relevant patient information.
Key Responsibilities
- Handle incoming calls and respond to client needs
- Monitor problem sheets and maintain client problem tracking
- Act as a liaison between clients and the clinical laboratory
- Perform internal client account maintenance
- Use laboratory information systems to input and obtain patient information
Requirements
- High school diploma or equivalent preferred
- Healthcare experience or post-high school education in healthcare, laboratory sciences, or equivalent sciences preferred
- Working knowledge of medical terminology and reference laboratory operations required
- Ability to work any shift, holiday, and/or weekend as needed
- Ability to travel among company sites as needed
About MaineHealth
MaineHealth is a healthcare organization that values its employees and the communities it serves. We offer benefits that support our employees' needs, including paid parental leave, flexible work policies, student loan assistance, and well-being resources. We are committed to developing an inclusive environment where our employees can thrive and realize their full potential.
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