Collections Specialist

1 week ago


Charlotte, North Carolina, United States Figure Full time
About the Role

We are seeking a highly skilled Collections Associate to join our team at Figure. As a Collections Associate, you will be responsible for contacting borrowers with early-stage overdue payments to negotiate and facilitate the resolution of outstanding debts.

Your primary objective will be to recover outstanding balances while maintaining positive customer relationships and adhering to applicable laws and regulations.

Key Responsibilities
  • Initiate communication with borrowers via phone, email, or written correspondence to negotiate repayment plans or settlements.
  • Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication.
  • Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances.
  • Address inquiries from borrowers regarding their accounts, payment history, and related matters.
  • Maintain accurate records of accounts, payments, and communication history.
  • Ensure compliance with relevant laws, regulations, and industry standards governing debt collection practices.
Requirements
  • 1-2 years of experience with default or in-house collections (0-60 day delinquency preferred).
  • 1-2 years of experience in a contact center environment.
  • Previous experience in mortgage, financial services, banking, or lending.
  • Strong communication and negotiation skills.
  • Familiarity with debt collection laws and regulations.
  • Ability to handle difficult conversations and maintain composure under pressure.
What We Offer
  • Competitive salary and growth opportunities.
  • Performance-based bonus structure.
  • Equity stock options package.
  • Employer-funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents.
  • Employer-funded life and disability insurance coverage.
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
  • Up to 12 weeks paid family leave.


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