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Club Operations Manager
2 months ago
Genesis Health Clubs is seeking a highly motivated and experienced Club Manager to lead our team of professionals in delivering exceptional customer service and driving business growth.
Key Responsibilities- Leadership and Team Management
- Develop and implement strategies to support business objectives and goals
- Provide input on staff development and education activities
- Build and maintain a positive team atmosphere among staff and departments
- Customer Service and Relations
- Ensure a professional demeanor at all times when representing Genesis Health Clubs
- Respond to customer inquiries and complaints in a timely and professional manner
- Operational Excellence
- Oversee the day-to-day operations of the club, including cash handling and credit card processing
- Ensure compliance with company policies and procedures
- Business Development
- Identify opportunities to increase revenue and improve customer engagement
- Develop and implement plans to achieve business objectives
- Education and Experience
- Bachelor's degree in a related field or equivalent experience
- Minimum 2 years of experience in a leadership or management role in the fitness industry
- Skills and Qualifications
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Strong problem-solving and analytical skills
- Ability to lift up to 35 pounds and stand for long periods of time
- Competitive Compensation and Benefits
- Salary range: $60,000 - $80,000 per year
- 401(k) plan with company match
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
- Opportunities for Advancement
- Professional development and training opportunities
- Opportunities for advancement within the company