Retail Store Experience Manager
7 days ago
Embracing the spirit of retail innovation, we're seeking an exceptional Retail Store Experience Manager to join our dynamic team at TJ Maxx. As a leader in our organization, you'll be responsible for crafting an extraordinary customer experience by overseeing front-of-store operations and inspiring a high-performing team.
Salary: $13.00 - $13.50 per hour (dependent on skills, qualifications, and experience)
Job OverviewTJ Maxx is renowned for its unique shopping experience, where style and excitement meet every day. Our stores are constantly evolving, and as a Retail Store Experience Manager, you'll have the opportunity to discover new merchandise and reinvent retail experiences daily.
- Drive a positive internal and external customer experience through excellent service and attention to detail.
- Promote a culture of honesty and integrity, maintaining confidentiality when necessary.
- Take an active role in training and mentoring associates on store principles and best practices.
- Create a supportive environment that encourages collaboration and open communication among team members.
- Train and coach associates on personalized customer experiences and loyalty programs.
- Assign registers, provide POS coverage support, and coordinate breaks for all team members.
- Address customer concerns and issues promptly, ensuring a positive customer experience.
- Monitor and ensure associates execute tasks according to the store plan, prioritizing as needed.
- Communicate effectively with management and associates regarding priorities, providing progress updates.
- Available to work flexible schedules, including nights and weekends.
- A strong understanding of merchandising techniques and visual presentation.
- Capable of multitasking, with excellent organizational skills and attention to detail.
We offer an exciting range of benefits, including:
- Associate discount
- EAP
- Smoking cessation
- Bereavement leave
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long-term disability
- Paid parental leave
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
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