Retail Sales Specialist and Outdoor Equipment Technician

2 days ago


North Kingstown, Rhode Island, United States Ace Hardware Full time

Notice to Applicant about this Employer: You are applying for a position with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation.

The independent store owner is solely responsible for all employment-related decisions, including hiring, firing, discipline, supervision, staffing, and scheduling.

Ace Hardware Corporation will not receive a copy of any applications submitted for this position and has no control over interviews or hiring decisions. The independent store owner will be your only employer.

The Ace Hardware trademarks, logos, and designs are owned by Ace Hardware Corporation and are used by independent store owners under a license from Ace Hardware Corporation.

Salk's Hardware and Marine is a family-owned and operated multi-store Ace Hardware branch with over 100 years of service, playing a vital role in our communities in Rhode Island.

We are committed to delivering exceptional customer experiences and sharing our extensive product knowledge. We seek enthusiastic team members eager to learn and grow with us.

General Summary: The Retail Sales Specialist and Outdoor Equipment Technician is responsible for providing outstanding customer service and maintaining optimal inventory levels across all departments, with a primary focus on the outdoor power-tool section.

As needed, this role involves servicing and repairing all Stihl products in accordance with vendor warranties and guidelines, utilizing factory parts in a timely manner.

Essential Duties and Responsibilities: The following duties are essential; other tasks may be assigned.

  • Customer Service:
    - Represent the store positively.
    - Assist customers proactively in resolving issues.
    - Greet customers upon entry and thank them upon exit.
    - Maintain a friendly and approachable demeanor with customers and associates.
    - Ensure all calls and pages are answered promptly and courteously.
    - Address customer complaints and work towards satisfactory resolutions.
    - Possess comprehensive product knowledge and familiarity with store layout.
    - Clearly communicate service and repair timelines to customers.
    - Execute the Stihl repair process, including warranty processing and claims.
  • Store Operations:
    - Foster a positive, professional, and safe work environment for all associates.
    - Oversee the general operations of the outdoor power department.
    - Manage product inventory levels to ensure store profitability in line with corporate objectives.
    - Ensure compliance with practices and policies to manage inventory shrinkage.
    - Direct preventative maintenance and repairs to safeguard physical assets.
    - Oversee the receiving, stocking, and organization of merchandise.
    - Maintain cleanliness and orderliness in the sales floor, stock room, and outdoor areas.
    - Assist with overall store maintenance and ensure safe forklift operations.

Education/Training: High School diploma or GED required; degree preferred. Training in small engine mechanics or equivalent is advantageous.

Experience:
- Previous retail experience is required.
- Experience with Stihl gas product repairs is a plus (bronze or silver training).
- Small engine repair experience is essential, including chainsaws, pole-saws, hedge-trimmers, grass trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.
- Willingness to complete Stihl branded certification training is necessary.

Physical Demands: This position requires standing, walking, lifting (up to 50 lbs), and climbing.



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