Customer Experience Director
3 weeks ago
We're seeking a visionary Director of Customer Experience to lead our teams in delivering exceptional experiences for healthcare professionals and patients. As a champion of customer satisfaction, you'll drive strategic initiatives, foster collaboration, and inspire innovation.
Key Responsibilities:- Advocate for stellar service standards across the company
- Collaborate with Sales, Marketing, IT, and other teams to create seamless experiences
- Set vision, direction, and objectives for Client Services, Patient Services, and Clinical Review Teams
- Inspire and mentor team members to drive growth, collaboration, and peak performance
- Design and refine workflows to meet customer and internal expectations
- Establish and track Key Performance Indicators (KPIs) to gauge team success
- Oversee the creation and maintenance of Customer Experience SOPs
- Innovate and optimize external customer interactions
- Serve as the pivotal business lead, aligning customer experience strategies with business goals
- Bachelor's degree in a relevant field
- At least 5 years in medical customer service leadership and 10 years in medical customer service
- Deep understanding of HIPAA, PHI, and medical customer interactions
- Superuser abilities with CRM and LIS, with a knack for data analysis
- Track record of building and leading teams, crafting processes, and implementing technology enhancements
We're committed to making Hologic the company where top talent comes to grow. We provide comprehensive training and continued development to enable your success.
Join us in shaping a customer experience that's as delightful as it is effective.
-
Customer Experience Director
2 days ago
San Diego, California, United States TAVO Media Group Full timeJob Title: Customer Experience DirectorWe are seeking a highly skilled Customer Experience Director to join our team at TAVO Media Group. As a key member of our leadership team, you will be responsible for driving the success of our clients and agency partners.Key Responsibilities:Lead the development and execution of client experience strategies that drive...
-
Customer Experience Director
2 days ago
San Diego, California, United States TAVO Media Group Full timeJob Title: Customer Experience ManagerAbout the Role:TAVO Media Group is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our client success team, you will be responsible for delivering exceptional customer experiences that drive business growth and loyalty.Key Responsibilities:Develop and execute customer experience...
-
Customer Experience Director
3 weeks ago
San Diego, California, United States TAVO Media Group Full timeJob Title: Customer Experience ManagerAbout the Role:TAVO Media Group is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our client success team, you will be responsible for delivering exceptional customer experiences and driving business growth for our clients.Key Responsibilities:Develop and execute strategic plans...
-
Customer Experience Director
4 weeks ago
San Francisco, California, United States Actweb Full timeJob SummaryThe Department of Transportation Services at the University of California, San Francisco (UCSF) provides essential transit, parking, and commuter services that impact nearly every member of the UCSF community, including faculty, staff, trainees, students, patients, and visitors.The Assistant Director of Customer Experience partners with other...
-
Senior Director of Customer Experience
15 hours ago
San Diego, California, United States Pillar Staffing Solutions Full timeJob Title: Head of Customer SuccessPillar Staffing Solutions is seeking a seasoned professional to lead our customer success efforts in the Americas region. As Head of Customer Success, you will be responsible for driving exceptional client experiences, from onboarding to long-term relationships that drive retention and growth.Key Responsibilities:Lead teams...
-
Customer Experience Director
1 month ago
San Francisco, California, United States Actweb Full timeJob SummaryThe Department of Transportation Services at the University of California, San Francisco (UCSF) provides essential transit, parking, and commuter services that impact nearly every member of the UCSF community, including faculty, staff, trainees, students, patients, and visitors.The Assistant Director of Customer Experience partners with other...
-
Director of Customer Engagement
1 day ago
San Diego, California, United States RM Advisory Services LLC Full timeJob Summary:As a key member of the RM Advisory Services LLC leadership team, the Director of Customer Engagement will be responsible for driving strategic initiatives to enhance the customer experience across all contact channels. This includes developing and overseeing department goals, systems, strategies, policies, and procedures to optimize performance...
-
Director of Customer Experience San Francisco
4 weeks ago
San Francisco, California, United States Everlane Full timeDirector of Customer ExperienceAt Everlane, we're committed to creating a seamless customer experience that sets us apart from the rest. As our Director of Customer Experience, you'll play a critical role in shaping this vision and driving results.Your Key Responsibilities:Develop and execute a comprehensive CX strategy that aligns with Everlane's business...
-
Director of Customer Experience San Francisco
4 weeks ago
San Francisco, California, United States Everlane Full timeDirector of Customer ExperienceAt Everlane, we're committed to creating a seamless customer experience that sets us apart from the rest. As our Director of Customer Experience, you'll play a critical role in shaping this vision and driving results.Your Key Responsibilities:Develop and execute a comprehensive CX strategy that aligns with Everlane's business...
-
Customer Success Director
4 weeks ago
San Diego, California, United States Boundless Immigration Full time{"About the Role": "Boundless Immigration is seeking an experienced Customer Success leader to drive strategic initiatives and elevate our Consumer (B2C) and Business (B2B) segments. As the Director of Customer Success, you will oversee the entire customer journey, proactively anticipating and addressing customer needs.", "Key Responsibilities": "Develop and...
-
Customer Experience Representative
3 weeks ago
San Diego, California, United States Soapy Joe's Group, Inc. Full timeCustomer Experience AgentAt Soapy Joe's Group, Inc., we're seeking a highly skilled and enthusiastic Customer Experience Agent to join our dynamic team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our members and customers through various communication channels.Key Responsibilities:Customer...
-
Customer Experience Representative
7 days ago
San Diego, California, United States Soapy Joe's Group, Inc. Full timeCustomer Experience AgentAt Soapy Joe's Group, Inc., we're seeking a highly skilled and enthusiastic Customer Experience Agent to join our dynamic team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our members and customers through various communication channels.Key Responsibilities:Member and...
-
Customer Experience Specialist
4 weeks ago
San Diego, California, United States Taoglas USA Full timeJob Title: Customer Experience SpecialistAt Taoglas USA, we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries...
-
Customer Experience Representative
2 weeks ago
San Diego, California, United States Soapy Joe's Group, Inc. Full timeAbout the RoleAs a Customer Experience Agent at Soapy Joe's Group, Inc., you will be part of a dynamic team that thrives on engaging with people. The ideal candidate for this role enjoys having fun at work, helping others, and has natural creative instincts that drive their decision-making. Being able to think on your feet, make people feel at ease, and...
-
Customer Experience Specialist
4 weeks ago
San Diego, California, United States Hawthorne Cat Full timeJob Title: Customer Experience and Retail SpecialistWe are seeking a highly skilled Customer Experience and Retail Specialist to join our team at Hawthorne Cat. As a key member of our marketing department, you will be responsible for optimizing the Voice of the Customer (VOC) in our marketing efforts, creating a unified corporate customer experience, and...
-
Customer Experience Specialist
3 weeks ago
San Diego, California, United States Hawthorne Machinery Co. Full timeAbout the RoleWe are seeking a highly skilled Customer Experience and Retail Specialist to join our team at Hawthorne Cat. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving retail excellence across our branches.Key ResponsibilitiesThe successful candidate will be responsible...
-
Customer Experience Specialist
1 month ago
San Diego, California, United States Best Buy Full time{"title": "Customer Experience Specialist", "description": "**About the Role**As a Customer Experience Specialist at Best Buy, you will be the face of our company for every customer who visits our stores. Your passion for technology and customer service will shine through as you help customers find the right solutions to fit their needs.**Key...
-
Customer Experience Representative
4 weeks ago
San Diego, California, United States Vacasa Full timeCustomer Experience AgentAt Vacasa, we're passionate about delivering exceptional customer experiences. As a Customer Experience Agent, you'll be the face of our company, handling inbound calls, emails, chats, and texts for our guests. You'll be responsible for assessing needs, problem-solving, booking new reservations, troubleshooting, dispatching field...
-
Customer Experience Associate
3 weeks ago
San Diego, California, United States Calming Co. Full timeAbout Calming Co.Calming Co. is a rapidly growing e-commerce company in the dietary supplement space. Our flagship product, Relax, has experienced significant success, and we expect to continue this trajectory in the future. We have also recently launched two new products, Sleep and Focus, which are growing quickly.We are a young and innovative company that...
-
Customer Experience Associate
4 weeks ago
San Diego, California, United States Best Buy Full timeAbout the RoleWe're seeking a Customer Experience Specialist to join our team at Best Buy. As a Customer Experience Specialist, you will be the face of Best Buy for our customers, providing exceptional service and finding solutions to meet their needs.Key ResponsibilitiesGreet and engage with customers in a warm and friendly manner.Use acquired skills and...