Patient Service Specialist, Day Shift, Outpatient Imaging Rockville

1 week ago

Rockville, Maryland, United States Adventist HealthCare Full time

Job Summary:

Adventist HealthCare is seeking an experienced Patient Service Specialist to join our team at our Outpatient Imaging Rockville location. As a Patient Service Specialist, you will play a critical role in ensuring the smooth operation of our department, providing exceptional customer service to patients, and working collaboratively with our healthcare team.

Key Responsibilities:

  • Greet and direct patients for appointments, tests, and referrals, utilizing effective customer relations skills and telephone techniques.
  • Schedule patient appointments, test procedures, and prepare appointment notices using a computerized scheduling system.
  • Obtain and verify patient demographic, financial, and insurance information using a computerized scheduling system.
  • Perform pre-registration activities to gather demographic information, determine medical insurance coverage, and identify patients with delinquent accounts.
  • Perform patient appointment maintenance activities to ensure accurate patient appointment history.
  • Counsel patients on unpaid balances from previous visits and anticipated costs for services.
  • Collect payment due at time of appointment and prepare receipts for all monies collected.
  • Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
  • Work with physicians and nursing staff to facilitate the patient encounter and departmental responsibilities.
  • Assist in answering inquiries regarding departmental and Medical Center services and provide information regarding procedures, rules, and regulations.
  • Print and review daily scheduling reports and distribute as appropriate.
  • Review and balance daily cash receipts and submit daily cash deposits to the cashier.
  • Review reports to ensure charges have been entered for each appointment.

Requirements:

  • High School Diploma or Two years college degree preferred.
  • Three years' experience in providing customer services necessary.
  • Customer service experience in a patient care environment, including one year experience in patient scheduling, preferred.
  • Experience utilizing a computerized patient scheduling system or computer terminals necessary.
  • Familiarity with Medical insurance and medical terminology necessary.
  • Typing skill of 30 wpm necessary.
  • Knowledge of IDX patient scheduling/registration systems preferred.
  • 2 years of office management experience, preferably in physician office and/or ambulatory care setting.

Work Schedule:

Monday-Friday 8:30am-5:00pm. Drivers License required, must be able to travel to another office if coverage is needed.

Pay Range:

$25.65. In cases where the range is displayed as a $0 amount or if the position is Per Diem (offering a fixed rate), salary discussions will occur during the screening process.

United States of America (Non-Exempt)

At Adventist HealthCare, our goal is to provide a welcoming, equitable, and safe place to work and grow for all employees, no matter their background.

We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture.

We do not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

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