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Bilingual Customer Service Representative

2 months ago

Torrance, California, United States Interplace Full time
Job Title: Bilingual E/J Customer Service Rep

At Interplace, we are seeking a highly skilled and multilingual customer service representative to join our team. As a Bilingual E/J Customer Service Rep, you will be responsible for providing exceptional customer service to our clients while handling all travel arrangements and responding to travel-related inquiries.

Key Responsibilities:

  • Perform customer service functions, including handling customer inquiries and resolving issues in a timely and professional manner.
  • Assist with travel arrangements, such as booking flights, hotels, and rental cars.
  • Respond to customer inquiries via phone, email, and chat.
  • Provide excellent customer service, ensuring that customers are satisfied with their experience.

Requirements:

  • Japanese/English bilingual proficiency.
  • Excellent verbal and written communication skills.
  • Ability to work 8-hour shifts, including weekends and holidays.
  • Good dependability record.
  • Ability to operate interactive computer terminals and telephone equipment.

Language Skills:

  • Japanese - Proficient.
  • English - Read/Write/Speak.

What We Offer:

As a Bilingual E/J Customer Service Rep at Interplace, you will have the opportunity to work with a dynamic team, develop your skills, and advance your career in a fast-paced and rewarding environment.