Director of Customer Lifecycle Analytics

3 weeks ago


Albany, New York, United States American Express Full time
Lead the Way in Customer Lifecycle Analytics

At American Express, we're committed to delivering exceptional customer experiences. As the Director of Customer Lifecycle Analytics, you'll play a critical role in driving business growth by leveraging data to inform customer engagement strategies.

Key Responsibilities:
  • Lead a team of analysts to develop and implement data-driven solutions for customer lifecycle analytics
  • Partner with marketing, sales, and product teams to provide analytical insights and recommendations
  • Design and implement data visualizations and reporting to inform business decisions
  • Develop and maintain advanced analytics models to predict customer behavior and identify opportunities for growth
  • Collaborate with cross-functional teams to integrate customer data and analytics into business processes
Requirements:
  • 9+ years of experience in analytics, with a focus on customer lifecycle and data-driven decision making
  • Proven track record of leading high-performing teams and driving business growth through data analytics
  • Strong technical skills in data analysis, machine learning, and data visualization
  • Excellent communication and presentation skills, with the ability to distill complex data insights into actionable recommendations
  • Experience working with large datasets and developing data-driven solutions to complex business problems
What We Offer:
  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • 20+ weeks paid parental leave for all parents, regardless of gender
  • Free access to global on-site wellness centers and confidential counseling support


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