Customer Service Representative

4 days ago


Scottsdale, Arizona, United States Kroger Full time
Job Title: Customer Service Representative

At Kroger, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and satisfaction.

Key Responsibilities:
  • Provide friendly and efficient customer service, responding to customer inquiries and resolving issues in a timely manner.
  • Anticipate customer needs, effectively communicate with them, and respond to questions and resolve issues to strengthen customer loyalty.
  • Oversee front-end operations, meeting or exceeding sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control.
  • Ensure front-end cleanliness, maintenance, and sanitation, and train, monitor, and coach associates on all front-end policies and procedures.
  • Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations, and bookkeeping, and operate equipment per company standards.
Qualifications:
  • High School Diploma or GED
  • 6 months related experience or training; or equivalent combination of education or experience
  • Effective interpersonal and customer service skills
  • Good math skills (ability to add, subtract, multiply, and divide)
  • Sound judgement/decision-making skills
  • Friendly, approachable, and outgoing demeanor/team player
  • Ability to work in a fast-paced environment
  • Good oral and written communication skills
About Us:

Kroger is a leading grocery retailer with a rich history of innovation and a commitment to feeding the human spirit. We're proud to serve our customers in over 120 stores throughout Arizona, and we're dedicated to creating amazing experiences for our customers, communities, and each other.



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