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Visitor Services Coordinator

2 months ago

Roswell, Georgia, United States City Of Roswell Full time
Job Summary

This is a customer service and staff support position that provides high-level service to the community while supporting functions of Department facilities and full-time staff. The purpose of this classification is to provide exceptional customer service, communicate effectively, and support the operations of Department facilities.

Key Responsibilities
  • Provide high-level customer service to visitors, direct visitors to appropriate locations, record and relay messages, and respond to requests for service and assistance.
  • Perform customer service functions in person, via email, or by telephone, providing detailed information or assistance regarding Department services, activities, fees, or other issues.
  • Open and close facilities, gyms, restrooms, and storage rooms using keys and/or door codes.
  • Operate facility alarm systems in certain buildings for proper opening and closing of locations.
  • Assist in setting up materials, equipment, and other items for programs and activities.
  • Develop, complete, understand, and interpret various schedules, calendars, attendance records, incident reports, and other documents.
  • Serve as a liaison between staff members, instructors, coaches, the public, or other individuals or organizations for the distribution and receipt of routine information.
  • Notify participants of scheduled programs or updates/changes in programs.
  • Ensure compliance with all applicable codes, laws, rules, regulations, standards, policies, and procedures.
  • Operate a telephone, general office equipment, or other equipment as necessary to complete essential functions.
Requirements
  • No work experience is required for this entry-level position. Experience or education is preferred, which provides the necessary knowledge, skills, and abilities for this job.
  • Ability to learn, comprehend, and apply all city or departmental policies, practices, and procedures necessary to function effectively in the position.
  • Ability to read, review, prioritize, and analyze master schedules and other documents.
  • Ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
  • Ability to exercise independent judgment to apply facts and principles to resolve problems.
Work Environment

The work is sedentary to light, requiring the ability to exert light physical effort, but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight.

The City of Roswell, Georgia commits to a policy of equal employment opportunity for applicants and employees, complying with local, state, and federal laws.