Customer Experience Coordinator

3 days ago


Green Bay, Wisconsin, United States via Full time
About Via

Via is a pioneering company in the TransitTech category, utilizing new technologies to develop public mobility systems. Our mission is to create an efficient, equitable, and sustainable transportation network for all passengers. We work with our partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car, reducing environmental impact.

Job Description

We are seeking a highly skilled Customer Service Representative to manage key aspects of our day-to-day transit operations. As a key member of our team, you will be responsible for live troubleshooting decisions, collaborating with operations, support, and product optimization teams to plan and improve our services.

The successful candidate will proactively manage daily operating plans based on real-time inputs from drivers, riders, and colleagues. You will collaborate with field operations teams to lead our response to live operational complications and ensure our riders receive consistently excellent service.

You will also act as the final decision-maker for escalated live support issues, leveraging your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone, email, and/or chat.

Requirements
  • Proactive management of daily operating plans based on real-time inputs
  • Collaboration with field operations teams to lead responses to live operational complications
  • Final decision-making for escalated live support issues
  • Leveraging operating and troubleshooting expertise to support other business areas
What We Offer

We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience. Additionally, we provide a generous benefits package, including free medical plans and 401K matching. Our company culture values teamwork, ownership, and continuous improvement, making us an exciting place to grow your career.



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