Customer Experience Champion
1 week ago
We are seeking a skilled Customer Care Representative to join our team at Imperial Supplies, a Grainger Company.
About UsImperial Supplies has been a trusted partner in the fleet maintenance industry since 1958. We provide top-quality maintenance products and tailored solutions to meet the changing needs of our customers.
As a Great Place to Work-Certified company, we value our employees and foster an environment that enables them to learn, grow, and make a difference.
Job SummaryThis role involves delivering exceptional customer experiences by handling inquiries, resolving issues, and providing solutions with speed and accuracy.
Key Responsibilities:- Wow Our Customers: Handle customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
- Boost Sales: Partner with the sales team to manage complex orders, support big projects, and keep customers returning.
- Be the Expert: Maintain up-to-date customer records and share knowledge to help teammates grow.
- Collaborate & Innovate: Work with teams across the company to improve processes and deliver the best customer experience possible.
To be successful in this role, you will need:
- High school diploma or equivalent.
- 2+ years of customer service or related experience.
We offer a competitive package including:
- Competitive Pay: $45,000 - $60,000 per year.
- Flexible Options: Hybrid work schedule.
- Predictable Schedule: Monday–Friday workweek.
- Comprehensive Benefits: Immediate medical, dental, and vision coverage, 12 hours of PTO every month (up to 144 hours/year), 6 paid holidays, and 6% annual retirement contribution—fully vested from Day 1.
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