Customer Experience Champion

1 week ago


Green Bay, Wisconsin, United States Grainger Businesses Full time

We are seeking a skilled Customer Care Representative to join our team at Imperial Supplies, a Grainger Company.

About Us

Imperial Supplies has been a trusted partner in the fleet maintenance industry since 1958. We provide top-quality maintenance products and tailored solutions to meet the changing needs of our customers.

As a Great Place to Work-Certified company, we value our employees and foster an environment that enables them to learn, grow, and make a difference.

Job Summary

This role involves delivering exceptional customer experiences by handling inquiries, resolving issues, and providing solutions with speed and accuracy.

Key Responsibilities:
  • Wow Our Customers: Handle customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
  • Boost Sales: Partner with the sales team to manage complex orders, support big projects, and keep customers returning.
  • Be the Expert: Maintain up-to-date customer records and share knowledge to help teammates grow.
  • Collaborate & Innovate: Work with teams across the company to improve processes and deliver the best customer experience possible.
Requirements

To be successful in this role, you will need:

  • High school diploma or equivalent.
  • 2+ years of customer service or related experience.
Benefits

We offer a competitive package including:

  • Competitive Pay: $45,000 - $60,000 per year.
  • Flexible Options: Hybrid work schedule.
  • Predictable Schedule: Monday–Friday workweek.
  • Comprehensive Benefits: Immediate medical, dental, and vision coverage, 12 hours of PTO every month (up to 144 hours/year), 6 paid holidays, and 6% annual retirement contribution—fully vested from Day 1.


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