Front Desk/Host Representative

5 days ago


Pelham, New York, United States Dave & Buster Full time
Job Summary

We are seeking a highly skilled and enthusiastic Front Desk/Host Representative to join our team at Dave & Buster's. As a key member of our front-of-house staff, you will be responsible for delivering an exceptional guest experience, ensuring a positive and welcoming atmosphere for all visitors.

Key Responsibilities
  • Guest Experience: Provide top-notch service to guests, ensuring their needs are met and exceeded.
  • Front Desk Operations: Manage the front desk area, ensuring it is stocked with supplies, menus, and other necessary items.
  • Game and Retail Services: Coordinate game rentals, merchandise sales, and other retail activities to enhance the guest experience.
  • Communication: Effectively communicate with guests, team members, and management to ensure seamless operations.
  • Problem-Solving: Address guest complaints and concerns in a professional and courteous manner.
  • Teamwork: Collaborate with other team members to achieve common goals and maintain a positive working environment.
Requirements
  • Physical Demands: Work in a fast-paced environment, standing for long periods, and lifting up to 30 pounds.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to read and write handwritten notes.
  • Teamwork: Demonstrate a positive and cooperative attitude, with a focus on teamwork and collaboration.
  • Guest Service: Provide exceptional guest service, ensuring a positive and welcoming atmosphere for all visitors.
What We Offer
  • Competitive Compensation: Earn a competitive hourly rate, ranging from $16 to $17.5 per hour.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, vision, and 401K.


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