WMS Implementation and Support Specialist

1 week ago

Reston, Virginia, United States Softeon, Inc. Full time
About Softeon

Softeon is a global provider of innovative supply chain solutions. Our comprehensive suite of fulfillment solutions, delivered on a single, integrated services-based technology platform, encompasses three key pillars: our Warehouse Management System (WMS), Warehouse Execution System (WES), and Distributed Order Management (DOM) system. Our customer base spans Fortune 50 companies to medium-sized businesses and 3PL providers.

We are committed to our customers' success and understand that creating a safe, challenging, and rewarding environment for our teammates is crucial to our mission. We strive to maintain an excellent track record of customer success and encourage and support our teammates in their goals of being innovative, customer-oriented, transparent, and successful in their endeavors.

Job Summary

Softeon is seeking talented and experienced engineers to join our systems implementation and support team in our Reston, VA office. The successful candidate will embark on an accelerated learning and development path with in-depth training on the Softeon core WMS and our other software products. Our goal is to develop our future subject matter experts in our innovative and deep supply chain solutions. The ideal candidate should possess a continuous learning mindset and excel in collaboration with colleagues and customers.

Key Responsibilities
  • Client business and process requirements analysis and documentation
  • Systems definition based on the requirements
  • Systems configuration
  • Functional responsibility for integration into host and other business and control systems onsite
  • Functional and configuration responsibility for setting up and connecting to warehouse devices (scanners, printers, sorters, etc.)
  • Go-live preparation, go-live execution, and post-go-live hyper care
  • Work closely with key business partners during the entire lifecycle of the project, including client teams, Softeon on and offshore teams, as well as 3rd party teams where applicable
  • Provide functional support and troubleshooting for production issues during and after implementation
  • Support testing activities during client engagements, including test setup, use case refinement, execution, and troubleshooting
  • Monitor interfaces, alerts, job logs, and take ownership of actions required to resolve issues or make progress on key deliverables
  • Support patches, periodic disaster recovery activities, and attend change control meetings
  • Provide feedback of implementation and support challenges to product architects and developers to improve product quality
  • Expand your knowledge base in the portfolio of Supply Chain Planning and Execution Solutions
Requirements
  • Bachelor's degree in Engineering; Industrial Engineering, Supply Chain, or Computer Sciences preferred
  • 3-5 years of WMS implementation experience
  • Strong WMS product knowledge and hands-on WMS Implementation experience. This includes exceptional product and data model knowledge. Experience collecting requirements and translating requirements into a systems definition as well as all the key steps required to implement WMS systems successfully
  • Outstanding Warehouse Management domain knowledge of (1) all processes: receiving, putaway, picking, packing, shipping, (2) other systems required to interface with, (3) EDI, flatfile, XML, (4) peripheral devices to interface with, like RF, Printers, etc. (5) labels, and (6) transportation carriers
  • Familiarity with SQL and databases
  • Strong trouble-shooting capabilities, ability to review log files, and identify with high probability the root causes for issues
  • A team player with excellent communication skills, both written, verbal, and presentation
  • A driven and resilient individual with exceptional abilities to learn fast, solve problems, and take ownership
  • US Citizenship or eligibility to legally work in the US is required
  • Ability to travel for client engagements is required
Location

Reston, VA (hybrid)

Softeon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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