Jabra Support Engineer, Tier 3
9 hours ago
We are seeking a highly skilled and experienced Jabra Support Engineer, Tier 3 to join our Product Support Team. As a key member of our team, you will be responsible for resolving complex technical issues escalated from Tier 2 support, owning support ticket communication with internal and external stakeholders, and driving resolution with Development Centers and In-Market Product Quality.
Key Responsibilities:- Take ownership and resolve technical issues escalated from Tier 2 Support
- Reproduce, and resolve as many issues as possible and conduct sparring with our Development Center and In-Market Quality teams
- Identify and help organize resources needed to accomplish tasks
- Encourage an organizational learning approach
- Make presentations and undertake public speaking with skill and confidence
- Build wide and effective networks of contacts inside and outside the organization
- Demonstrate great problem-solving skills and ability to work independently and in a team environment
- Manage multiple priorities, identify then eliminate bottlenecks, and ambiguity by working collaboratively
- Own all communication with internal and external stakeholders for tickets escalated to Tier 3 until resolved with the ability to lead large virtual, and in-person meetings
- Provide training to Tier 2 and when requested Tier 1
- A bachelor's degree in either electrical engineering or video production, or a combination of education and relevant experience
- 5-10 years in a similar role
- 3-5 years of experience working in one or several of the following areas: Webhooks, API, SDK, MongoDB, Docker, PowerShell, Intune, SSCM, Jira, Jama, and Azure
- Have a thorough understanding of modern software solutions technologies, including Windows, macOS, and other commonly used operating systems
- Technical certifications in related fields
- Proven experience working with Audio DSP, Video, video conferencing systems, and similar applications
- Familiar with.NET Core/C# running in Azure and Python programming languages
- Ability to communicate effectively with cross-functional technical teams, business organizations, and vendors
- High standard of personal integrity & professionalism
- Ability to work independently and in a team environment
- Excellent multi-tasking skills
- Proficient in solving complex architectural challenges through strong problem-solving skills and robust critical thinking
- Full understanding of and experience with project technical documents, such as Engineering/Architectural drawings and Project Schedules
- Knowledge and experience with test automation, concepts, theories, practices, and procedures along with a commitment to product excellence and quality
- Experience with defect tracking systems, test management systems, and software revision control
- Experience in providing and presenting project status reports through the development cycle and knowledge of the full life cycle of the R&D development process
- 3-5 years of experience with DECT and Bluetooth RF technology
- Fluency in spoken and written English, additional languages a plus
- The capability to explain very complex setups and solutions
- Strong analytical and influencing skills
- Eagerness to embrace new technologies, skills, and work methodologies
- Some knowledge of artificial intelligence in products is a plus
- Ability to travel up to 20%
-
Lead Technical Support Engineer
3 weeks ago
Lowell, Massachusetts, United States JEANNE DARC CREDIT UNION Full timeJob OverviewPosition DetailsLocationHeadquarters - Lowell, MAEmployment TypeFull TimeEducational RequirementAssociate's DegreeCompensation$39.08 HourlySectorInformation TechnologyRole SummaryAt Jeanne DArc Credit Union, we pride ourselves on offering competitive salaries, comprehensive benefits, and a supportive work atmosphere that fosters professional...
-
Senior Software Engineer
6 days ago
Lowell, Massachusetts, United States Sam's Club Full timeAbout the RoleWe are seeking a highly skilled Senior Software Engineer to join our team at Sam's Club Tech. As a key member of our engineering team, you will be responsible for designing, developing, and deploying scalable and reliable software systems.Key ResponsibilitiesDesign and develop n-tier applications using Microservices, Java/J2EE, and related...
-
Design Engineer
3 days ago
Lowell, Massachusetts, United States Central States Manufacturing, Inc. Full timeDesign Engineer Job DescriptionCentral States Manufacturing, Inc. is seeking a highly skilled Design Engineer to join our team. As a Design Engineer, you will be responsible for providing engineering support for order pursuit, post-contract support for drafting, and assisting outsourced engineering providers for Self-Storage and Pre-Engineered Metal Building...
-
City Engineering Support Specialist
3 weeks ago
Lowell, Massachusetts, United States MassHire Lowell Career Center Full timePOSITION OVERVIEW The role involves collaboration with the City Engineer and the engineering team on a diverse range of municipal infrastructure initiatives under the guidance of the City Engineer.Key Responsibilities:Lead and engage in surveying activities.Develop engineering designs, specifications, and bidding documents for public infrastructure...
-
Senior Applications Engineer
1 week ago
Lowell, Massachusetts, United States Cirtec Medical Full timeJob SummaryThe Applications Engineer II is a key member of our engineering team, responsible for generating proposals for complex engineering projects involving mechanical devices, value-added assemblies, and high-precision components. This role requires strong technical skills, excellent communication abilities, and a keen eye for detail.Key...
-
Mechatronics Engineer
5 days ago
Lowell, Massachusetts, United States Phoenix Innovations Full timeUnlock Your Potential in MechatronicsAre you passionate about combining mechanical and electrical engineering principles to create innovative solutions? Do you enjoy working with electromechanical systems and developing new products? If so, our Mechatronics program at Phoenix Innovations is the perfect fit for you.As a Mechatronics Engineer, you will have...
-
Manufacturing Engineer Technician
2 weeks ago
Lowell, Massachusetts, United States Cirtec Medical Full timeAbout Cirtec MedicalCirtec Medical is a leading provider of vertically integrated capabilities for complex medical devices and components. Our team is passionate about growth, innovation, and collaboration, and we strive to improve and better ourselves to support our clients.Job SummaryWe are seeking a skilled Manufacturing Engineer Technician to join our...
-
Transmission Planning Engineer
1 week ago
Lowell, Massachusetts, United States New Leaf Energy, LLC Full timeJob Title: Transmission Planning EngineerNew Leaf Energy, LLC is seeking a highly skilled Transmission Planning Engineer to join our growing interconnection team. As a key member of our team, you will play a lead role in our Transmission Prospecting campaigns and work closely with internal stakeholders to identify potential PV sites, define prospecting...
-
Transmission Planning Engineer
6 days ago
Lowell, Massachusetts, United States New Leaf Energy, LLC Full timeJob Title: Transmission Planning EngineerNew Leaf Energy, LLC is seeking a highly skilled Transmission Planning Engineer to join our growing interconnection team. As a key member of our team, you will play a lead role in our Transmission Prospecting campaigns and work closely with internal stakeholders to identify potential PV sites, define prospecting...
-
Graduate Enrollment Support Specialist
4 weeks ago
Lowell, Massachusetts, United States UMass Lowell Full timeOverview:The Graduate Enrollment Support Specialist plays a vital role within the Division of Graduate, Online and Professional Studies, offering comprehensive advising and enrollment assistance to students enrolled in the BMEBT program. This position also provides essential administrative and programmatic support to the BMEBT Graduate Coordinators.Key...
-
Manufacturing Engineering Technician I
3 weeks ago
Lowell, Massachusetts, United States Cirtec Medical Full timeAbout Cirtec Medical: Cirtec Medical stands out as a leader in the design and manufacturing sector, offering a comprehensive suite of vertically integrated services. We specialize in intricate components and devices across advanced product technologies, including neuromodulation, implantable drug delivery, and cardiac rhythm management, delivering...
-
Manufacturing Engineering Technician I
3 weeks ago
Lowell, Massachusetts, United States Cirtec Medical Full timeAbout Cirtec Medical: Cirtec Medical is not just a design firm or contract manufacturer; we provide a comprehensive suite of vertically integrated services. Our expertise lies in creating intricate components and devices across advanced product technologies, including neuromodulation, implantable drug delivery, and cardiac rhythm management. We deliver...
-
Manufacturing Engineering Technician I
3 weeks ago
Lowell, Massachusetts, United States Cirtec Medical Full timeAbout Cirtec Medical: Cirtec Medical stands out as a leader in the design and manufacturing sector, offering a comprehensive suite of vertically integrated services. We specialize in the development of intricate components and devices across advanced product technologies, including neuromodulation, implantable drug delivery, and cardiac rhythm management,...
-
Applications Engineer II
4 weeks ago
Lowell, Massachusetts, United States Cirtec Medical Full timeApplications Engineer IIDepartment: Engineering DivisionLocation: Not SpecifiedPOSITION OVERVIEWTasked with developing proposals for engineering initiatives related to mechanical systems, assemblies, and precision components.Assists colleagues in gathering and organizing data for project proposals.KEY RESPONSIBILITIESWorks in collaboration with...
-
Electrical Design Engineer
6 days ago
Lowell, Massachusetts, United States Ultimate Software Full timeAbout the RoleWe are seeking an experienced Electrical Design Engineer to join our EPIC group, responsible for delivering best-in-class solutions that transform the way our customers work. As a key member of our team, you will be responsible for designing and developing electronic circuits and systems, troubleshooting hardware and process issues, and...
-
Senior Electrical Systems Engineer
4 weeks ago
Lowell, Massachusetts, United States LVI Associates Full timeCompany Overview: LVI Associates is a leading firm in the data center sector, focusing on innovative solutions and state-of-the-art facilities.Position Summary: We are seeking a proficient Electrical Engineer to contribute significantly to our operations. This role is pivotal in ensuring the seamless functioning of electrical systems that support critical...
-
Senior Electronic Design Engineer
1 week ago
Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full timeAbout the RoleWe are seeking an experienced Electrical Design Engineer to join our team at UKG in Lowell, MA. As a key member of our EPIC group, you will be responsible for designing and developing cutting-edge electronic circuits and systems for our timeclocks and workforce management solutions.Key ResponsibilitiesDesign and develop new electronic circuits...
-
Imaging Service Engineer 2
12 hours ago
Lowell, Massachusetts, United States Sodexo Full timeJob Title: Imaging Service Engineer 2We are seeking an experienced Imaging Service Engineer 2 to join our team at Lowell General Hospital in Lowell, MA.Job Summary:Under the supervision of a senior engineer, the Imaging Service Engineer 2 will be responsible for inspecting, repairing, maintaining, and calibrating basic diagnostic imaging equipment, devices,...
-
Manufacturing Improvement Engineer
3 weeks ago
Lowell, Massachusetts, United States Bradford Shawsheen Coating Technologies Full timeJob SummaryBradford Shawsheen Coating Technologies is seeking a highly skilled Process Engineer to join their team in Lowell, Massachusetts. As a Process Engineer, you will work closely with cross-functional teams to apply knowledge of engineering principles and practices to identify root causes to problems and implement corrective actions.Key...
-
Data Engineer III
4 days ago
Lowell, Massachusetts, United States Sam's Club Full timeAbout the RoleWe are seeking a highly skilled Data Engineer III to join our AdTech team at Sam's Club. As a key member of our team, you will be responsible for designing and implementing scalable data pipelines, building sophisticated segmentation tools, and delivering reporting and measurement for advertisers.Key ResponsibilitiesDesign and implement...