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Client Satisfaction Specialist

2 months ago

Savannah, Georgia, United States Oldcoasthvac Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team at Oldcoasthvac. As a key member of our operations team, you will be responsible for ensuring customer satisfaction through exceptional service delivery.

Key Responsibilities:

  • Contact customers before, during, and after service to ensure satisfaction and address any concerns.
  • Maintain accurate and up-to-date customer information in our database.
  • Communicate effectively with department managers, employees, and customers to resolve issues and provide clear information.
  • Encourage customers to provide feedback and reviews to help us improve our services.

Requirements:

  • High school diploma or equivalent.
  • Pass a background check and drug screen.
  • At least 2 years of customer service experience or a combination of education and experience.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office.

Benefits:

  • 50% paid medical coverage for employees.
  • Dental, vision, and 401(k) with match.
  • Vacation time and other insurance benefits.

Work Environment:

Our team is dedicated to providing exceptional service to our customers. We are a dynamic and growing company that values our employees and provides opportunities for career growth and development.