Customer Service Liaison

2 weeks ago


Cornelius, North Carolina, United States State Farm Insurance Full time

Customer Relations Representative

At State Farm Insurance, we're committed to delivering exceptional customer experiences. As a Customer Relations Representative, you'll play a vital role in achieving this goal. Your responsibilities will include:

Key Responsibilities:
Assist customers with their insurance needs
Provide top-notch customer service by answering inquiries, resolving issues, and offering suitable solutions
Process policy changes, claims, and payments accurately and efficiently
Maintain customer records and update information as necessary
Collaborate with team members to ensure seamless customer experiences
Promote and cross-sell insurance products and services to meet customer needs
Handle escalated customer complaints and concerns with professionalism and empathy
Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
Participate in ongoing training and development programs to enhance knowledge and skills

What We Offer:
A dynamic and supportive work environment
Opportunities for growth and professional development
A competitive compensation package

Join our team of dedicated professionals and contribute to delivering exceptional customer experiences.



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