Technical Field Service Specialist

3 days ago


Gastonia, United States Veterans Prime, Inc. Full time
Overview

As a Technical Field Service Engineer at Veterans Prime, Inc., you will play a critical role in ensuring the smooth operation of our cutting-edge sensor-based sorting and processing technology for the recycling industry.

Key Responsibilities
  • Conduct on-site service visits to resolve complex technical issues and expedite problem resolution.
  • Collaborate with the Engineering Department to troubleshoot technical problems and develop effective solutions.
  • Deliver exceptional customer service by responding to and resolving inquiries from customers, Area Sales Managers, and Field Service Representatives.
  • Travel extensively to customer sites to resolve technical issues and provide solutions to unresolved problems.
  • Analyze field reports and maintenance checklists to ensure all problems and pending issues are resolved.
Requirements
  • Strong verbal, written, and interpersonal communication skills.
  • Electronic system troubleshooting and repair expertise.
  • Working knowledge of digital circuits, electrical power circuits, and PLC circuits.
  • Proficiency in test equipment such as multimeters and oscilloscopes.
  • Bilingual with English and Spanish language skills.
  • Ability to interpret instructions in written, oral, diagram, or schedule form.
Education and Travel
  • A Bachelor's degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or equivalent industrial or military experience.
  • Extensive domestic travel with up to 60% travel time required.

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