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Field Service Technician

2 months ago

Gastonia, North Carolina, United States LINET Group SE Full time

Job Summary

At LINET Group SE, we are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing exceptional customer service and technical support to our clients in the healthcare industry.

Key Responsibilities

  • Provide high-level technical support and repair services for medical equipment, including installation, troubleshooting, and maintenance.
  • Assist customers in resolving technical issues and provide training on equipment operation and maintenance.
  • Document all repairs and maintenance activities in a timely and accurate manner.
  • Collaborate with the Technical Support Team to resolve complex technical issues and improve service delivery.
  • Perform routine preventative maintenance on medical equipment to ensure optimal performance and extend equipment lifespan.
  • Stay up-to-date with the latest medical equipment technologies and advancements through ongoing education and training.
  • Adhere to all safety procedures and protocols when working with medical equipment and in healthcare environments.
  • Other duties as assigned by the Field Service Supervisor.

Requirements

  • High school diploma or equivalent required; technical degree or certification preferred.
  • 5+ years of experience in medical equipment repair and maintenance, or a related field.
  • Advanced technical skills and knowledge of medical equipment systems and technologies.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Valid driver's license and ability to drive a company vehicle.
  • Ability to lift and move equipment up to 75 pounds.

Working Conditions

This position requires frequent travel to healthcare facilities and may involve working in fast-paced and dynamic environments. The ability to work in a team environment and adapt to changing priorities is essential.

Language Skills

Ability to communicate effectively with customers, colleagues, and management in a professional and courteous manner.

Mathematical Skills

Ability to apply mathematical concepts and operations to troubleshoot and repair medical equipment.

Reasoning Ability

Ability to define problems, collect data, establish facts, draw valid conclusions, and offer appropriate solutions.