IT Specialist for Research Labs
5 days ago
Job Title: IT Lab Technical Support Specialist
We are seeking an experienced onsite IT Lab Technical Support Specialist to join our team at Maverick Technology Partners. This is a long-term contract position located near Waltham, MA.
No Contract-to-Contract (C2C) - Must Be Able to Work Without Sponsorship
The successful candidate will work closely with the IT Tech Lead to support the full life cycle of lab computer systems, including working with vendors to install and maintain software, managing end-point protection, backup and recovery, and organizing lab data.
Key Responsibilities:
- Provide day-to-day IT support for lab systems, participating in IT projects for lab services, including installing, maintaining, and supporting computerized systems.
- Support the IT operations team on all cybersecurity and end-point management requirements for lab systems.
- Communicate with vendors on any troubleshooting and issues resolution for lab systems.
- Utilize Service Now application to coordinate support activities.
- Create and update Knowledge Base (KB) documentation.
Requirements / Experience:
- At least 5 years of experience working with computerized systems in a lab setting.
- Hands-on experience implementing laboratory systems, such as Waters, Agilent, GE, Sartorius, Thermo Fisher, and Cytiva.
- Experience in maintaining and providing system administration support for IT systems, documentation.
- Excellent communication skills and ability to manage support requests in a fast-paced environment.
Compensation: The estimated salary for this position is $80,000 - $110,000 per year, depending on experience.
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