Financial Services Representative

5 days ago


Roanoke, Virginia, United States Fidelity Investments Full time
Launch Your Career with Fidelity Investments

We are seeking a talented and motivated individual to join our customer service team as a Financial Customer Associate. In this role, you will have the opportunity to work with a diverse range of customers, providing exceptional service and support to help them achieve their financial goals.

About the Role

This is a full-time hourly contact center position that requires a consistent balance of remote and on-site participation in our Westlake office. As a Financial Customer Associate, you will be responsible for handling customer inquiries, resolving issues, and providing information on our products and services.

Key Responsibilities
  • Provide exceptional customer service and support via phone, email, and digital channels
  • Handle a variety of customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge
What We Offer

Fidelity Investments is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Financial Customer Associate, you will have access to a range of benefits, including:

  • Competitive hourly rate and opportunities for overtime
  • Comprehensive training and development program
  • Opportunities for career advancement and professional growth
  • Flexible scheduling and work-life balance
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Basic computer skills and proficiency in Microsoft Office
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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