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Customer Service Representative

2 months ago

Roanoke, Virginia, United States Blue Eagle Credit Union Full time
Contact Center Member Service Representative

Job Summary:

Contact Center Member Service Representatives serve as the primary point of contact for Credit Union members, utilizing telephone and audio/video through Interactive Teller Machines (ITMs). They create an engaging environment and provide exceptional service, ensuring a positive impression on all members.

Key Responsibilities:

  • Accurately assist members with financial transactions, including cash and negotiable instruments through the ITM.
  • Respond professionally to member inquiries, researching requests and providing timely resolutions.
  • Develop member relationships through sales referral opportunities and provide advice on Credit Union products and services.
  • Stay up-to-date on Credit Union regulations, policies, and procedures to ensure accurate information and compliance.

Requirements:

  • High School diploma or GED equivalent required.
  • Minimum of 1 year cash handling experience.
  • Past experience in positions requiring attention to detail and math skills.
  • Engaging personality and strong communication skills, with a pleasant phone voice.
  • Experience with Google applications: Docs, Sheets, Gmail, Calendar.

What We Offer:

As a Contact Center Member Service Representative, you will have the opportunity to work in a dynamic environment, providing exceptional service to our members while developing your skills and knowledge of Credit Union products and services.