Operational Efficiency and Process Improvement Specialist

7 days ago

Washington, Washington, D.C., United States Windstream Communications Full time
Job Summary

We are seeking a detail-oriented Operational Efficiency and Process Improvement Specialist to join our dynamic operations team. The primary focus of this role is to reduce negative Work in Progress (WIP) and ensure orders are installed and completed efficiently.

Key Responsibilities
  • Focus on reducing negative WIP to ensure that orders are installed and completed efficiently.
  • Monitor order progress and take proactive steps to resolve issues that could delay installations.
  • Identify and implement process improvements to enhance operational efficiencies.
  • Participate in trials and pilot programs to identify operational inefficiencies and opportunities for improvement.
  • Analyze trial results and provide actionable insights to management.
  • Handle inbound and outbound calls using CXONE to manage customer interactions effectively.
  • Address and resolve Salesforce Not Done Case work, Legacy Not Done issues, and Dispatch Confirmation reviews.
  • Attempt to reschedule or resolve reasons for held orders through effective communication with customers and internal teams.
Requirements
  • Minimum of 2-3 years of experience in Windstream sales, operations, process improvement, or a similar role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficient in using CRM systems (e.g., Salesforce) and call management software (e.g., CXONE).
  • Ability to work collaboratively with cross-functional teams.
  • Detail-oriented with strong organizational skills.
  • Knowledge of Windstream's order operation flow and/or the ability to take initiative and accountability in obtaining general knowledge of E2E operation's flow.
  • Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating operational gaps and necessary process improvements.

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