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Client Relations Associate

2 months ago

Kissimmee, Florida, United States M. Coast Full time
Position Overview:
Are you someone who believes that effective communication and a positive attitude can resolve most challenges?
Do you have a passion for presenting innovative solutions to clients that they may not have considered?
If you answered yes to these questions, we would like to connect with you.

About M. Coast:
M. Coast is seeking a Client Support Trainee to deliver proactive assistance and implement customer service strategies for a prestigious client in the telecommunications sector.

Your Daily Responsibilities:
- Deliver an outstanding client experience by adhering to brand standards and providing exceptional service while embodying our core values.
- Utilize your knowledge of products and services to efficiently manage tasks and fulfill client requests.
- Collaborate with the Client Account Management and Quality Assurance teams to assess and enhance client experiences that set industry benchmarks.
- Help manage the flow of inquiries, requests, and upgrades through the process, ensuring timely completion in line with client agreements.
- Monitor, report, and communicate on Key Performance Indicators essential for the success of the account and relevant stakeholders.
- Develop and execute client communication strategies aimed at improving follow-up, long-term satisfaction, and client loyalty.
- Ensure that all standard operating procedures are effectively implemented and maintained by the client account team.

Qualifications:
- Bachelor's degree from an accredited institution.
- 2-4 years of experience in a client-facing role within a business environment.
- Ability to work collaboratively as a team player to achieve goals and meet client deadlines.
- Possess a strong student mentality with the capability to make informed and timely decisions.
- Thrive in a dynamic, entrepreneurial setting.
- A practical mindset complemented by creativity to foster innovation within the team.